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Orlin GuerreroOG
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Orlin Guerrero

@orlinguerrero

Customer service agent at GGA Solutions who supported Root Insurance customers and resolved account issues.

Honduras
Message

At GGA Solutions, I provided customer service to Root Insurance customers, answering inquiries and resolving issues while meeting high quality standards.

At Allied Global, I supported customers and sold and booked hotels and trips for Priceline, handling reservations and travel inquiries.

Across my call center roles, I handled technical support, billing, account questions, and customer retention. I also bring more than five years of experience in industrial mechanical maintenance and personnel supervision.

Experience

Work history, roles, and key accomplishments

GS

Customer Service Agent

GGA Solutions

Feb 2026 - Sep 2026 (7 months)

Provided customer service to insurance customers for Root Insurance, answering inquiries and resolving issues while meeting high quality standards. Navigated internal platforms and systems to improve response times and first-contact resolution.

AG

Customer Service, Tech Support & Sales Agent

Allied Global

Nov 2021 - Jan 2026 (4 years 2 months)

Delivered first-line support and effective solutions to end users. Sold and booked hotels and trips for Priceline customers, handling reservations and travel inquiries, while meeting and exceeding operational performance and customer satisfaction metrics.

CH

Tech Support & Customer Service Agent

Concentrix Honduras

Oct 2019 - Oct 2021 (2 years)

Provided technical support for Comcast customers, diagnosing and resolving complex technical problems. Delivered customer service in a high-volume, metrics-driven environment.

Education

Degrees, certifications, and relevant coursework

Universidad Nacional Autónoma de Honduras logoUH

Universidad Nacional Autónoma de Honduras

Industrial Mechanical Engineering, Industrial Mechanical Engineering

Completed 1.5 years of Industrial Mechanical Engineering studies.

IC

Instituto Politécnico Centroamericano

Industrial Mechanics Technician, Industrial Mechanics

Earned a degree as an Industrial Mechanics Technician with focus on welding and hand tools.

Tech stack

Software and tools used professionally

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