Open to opportunities

Marcela Funes

@marcelafunes

Message

Experienced customer service professional with a focus on technical support.

Honduras

Message

What I'm looking for

I am looking for a role that values effective communication and offers opportunities for growth in customer service and technical support.

I am an experienced customer service professional with three years of experience in technical support, team supervision, sales, and administrative tasks. I have a proven track record of delivering exceptional customer experiences across various industries, including a major US insurance company, hotels, luxury furniture stores, and tech companies.

Currently, I am in my third year of pursuing a degree in Psychology, having previously completed two years in Customs Administration. My diverse background has equipped me with strong communication skills, logistical expertise, and the ability to effectively manage customer inquiries and support.

Experience

Work history, roles, and key accomplishments

Credit Case Manager

Virtual Latinos

Managed credit cases and performed outbound calls to resolve issues. Collaborated with clients to ensure timely and effective resolution of credit-related inquiries.

Outbound Calling Communication

Customer Support Specialist II

PartnerHero

Provided customer support as a Specialist II, addressing diverse customer needs. Handled administrative and logistics support tasks, ensuring smooth operations.

Customer Support Administrative Support Logistics Problem Solving Communication

Health Care Advocate II

ResultsCX

Advocated for healthcare clients, providing support and resolving inquiries. Ensured exceptional customer experiences within the healthcare sector.

Customer Service Communication Problem Solving Data Entry

Technical Support Specialist Supervisor Support Sales Agent

Teleperformance

Supervised a team of technical support agents, ensuring high-quality service delivery. Provided sales support and resolved complex technical issues for customers.

Technical Support Sales Support Troubleshooting Customer Service

Education

Degrees, certifications, and relevant coursework

Central American Technological University CEUTEC

Psychology Degree, Psychology

Currently pursuing a degree in Psychology, building a strong foundation in psychological principles and research methods. Expected to complete the degree in the near future.

National Autonomous University of Honduras UNAH

Customs Administration Degree, Customs Administration

Completed two years of a degree in Customs Administration, gaining knowledge in customs regulations, international trade, and logistics. This program provided a solid understanding of global supply chain operations.

Nashville School

Bachelor's degree in science and literature, Science and Literature

Graduated with a Bachelor's degree in Science and Literature, developing strong analytical and communication skills. This program provided a broad educational background.