Maria Pagan
@mariapagan
I build high-touch customer support operations, strengthen client relationships, and coordinate teams for service excellence.
HondurasWhat I'm looking for
I've spent 20+ years delivering customer service, managing client relationships, and coordinating operations across hospitality, account management, digital marketing, and customer support.
At RH Communitech, I led the launch of a new customer support and call center operation from planning through implementation. I helped secure and onboard the company's first client while managing daily operations, service quality, and client expectations.
I've also managed corporate clients and proposals at Intergroup Holding, led digital marketing and customer engagement initiatives at Innova BPO, and handled fast-paced hospitality operations at Sweet Time Concessions.
Today, I translate business communications between English and Spanish for Legacy Concessions. I bring bilingual communication, team coordination, problem resolution, and a customer-first approach to remote support and client services work.
Experience
Work history, roles, and key accomplishments
Translator
Legacy Concessions
Oct 2025 - Present (11 months)
Translate business documents and communications accurately between English and Spanish, ensuring clarity and cultural context.
Concession Operator
Sweet Time Concessions
Apr 2022 - Oct 2025 (3 years 6 months)
Managed daily operations, customer service, inventory control, and issue resolution in a fast-paced hospitality environment.
Digital Marketing Supervisor
Innova BPO
Feb 2021 - Apr 2022 (1 year 2 months)
Led digital marketing campaigns and customer engagement initiatives, coordinating execution and supporting growth.
Project Manager
RH Communitech
Dec 2019 - Jan 2021 (1 year 1 month)
Directed the launch of a new customer support and call center operation, managing planning, implementation, and daily operations. Secured and onboarded the company's first client and served as primary client relationship manager.
Corporate Account Advisor
Intergroup Holding
Feb 2014 - Nov 2019 (5 years 9 months)
Managed corporate clients, proposals, and business development activities, building and maintaining professional relationships.
Administrative Assistant
Columbus American School
Aug 2012 - Jan 2014 (1 year 5 months)
Provided administrative support and coordinated communication across departments.
Cabin Crew Member
TACA
Jul 1999 - Nov 2006 (7 years 4 months)
Delivered premium passenger service while maintaining safety, professionalism, and customer comfort.
Education
Degrees, certifications, and relevant coursework
CEUTEC
Marketing & Sales, Marketing and Sales
Currently pursuing studies in Marketing and Sales.
Columbus American School
High School Diploma, General Studies
Completed high school education.
TACA
Initial Cabin Crew Course, Aviation
Completed initial cabin crew training.
Word / Excel Operator Diploma
Word / Excel Operator Diploma, Computer Applications
Completed training in Word and Excel operations.
CRM
CRM, Customer Relationship Management
Completed training in Customer Relationship Management.
Strategic Planning
Strategic Planning, Strategic Planning
Completed training in strategic planning.
Project Management
Project Management, Project Management
Completed training in project management.
Tech stack
Software and tools used professionally
Availability
Location
HondurasAuthorized to work in
Salary expectations
Job categories
Skills
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