Maryori Tatiana Castro

I’m a bilingual customer support and sales specialist with 5+ years of experience assisting customers, resolving issues, and building strong client relationships. I enjoy handling high-volume interactions while staying organized, efficient, and focused on customer experience.

I bring a practical, consultative approach: I help customers with technical issues, billing inquiries, and account support, then identify upselling opportunities when it’s aligned with what the client actually needs. I’m comfortable working in fast-paced environments and supporting international clients.

Across roles, I’ve managed the full client journey by documenting interactions, updating systems for accurate case tracking, and following up to ensure concerns are addressed. I’ve also coordinated front-desk operations, claim updates communication, and day-to-day administrative tasks.

I work well with teams, and I’ve contributed through Team Leadership & Training to keep service quality high. From CRM workflows to collaboration tools, I use structured processes (and the right tech) to maintain performance metrics and deliver reliable outcomes.