Rolando Interiano

Promoted to lead Customer Success while continuing to manage onboarding and implementation for high-value clients, including franchise-level accounts with complex CRM needs. Designed and launched a complete training program using TalentLMS, developing original lessons, quizzes, and video content to support internal onboarding and performance consistency.

Owned end-to-end onboarding for a CRM platform tailored to roofing companies, guiding business owners or implementers through setup, training, and early adoption. Configured key systems including quoting, billing, ordering workflows, and third-party integrations, ensuring each implementation matched the client's business operations.

Responded to customer requests and inquiries via live chat and email, assisting customers with website-related inquiries. Troubleshot website technical issues and provided guidance on platform features.

Responded to customer requests and inquiries via live chat and email, assisting customers with billing issues. Troubleshot software and hardware issues for gaming clients.

Provided support for a US-based meal kit service, assisting customers with shipping, billing, and resolving delivery issues with couriers. Support channels included email, chat, and phone calls.

Provided support for an e-learning website's learning management system for businesses, assisting B2B clients with platform usage. This included basic onboarding, reports, and troubleshooting via email and live chat.

Remade and updated the knowledge base/help center for a company that developed inventory management software. This involved creating user-friendly articles from developer knowledge.

Edited content and moderated user submissions and interactions for a Q&A website. Ensured content adhered to guidelines and fostered a positive user environment.

Provided customer service and technical support to clients. Assisted with various inquiries and resolved technical issues efficiently.

Provided customer service and technical support to clients. Handled customer inquiries and resolved technical problems.