Vanessa Castellon

I am a dedicated professional with over five years of experience in sales and customer service. My journey began as a Sales and Retention Supervisor at Vivint, where I excelled in achieving sales targets while developing strong customer retention strategies. My commitment to delivering exceptional customer experiences has been the cornerstone of my career.

In my role as a Quality Assurance Specialist at Care Solace, I honed my skills in ensuring the highest standards of service delivery and compliance. Leading a team of 10 customer service professionals, I provided guidance, training, and mentorship to enhance team performance. I am passionate about continuously improving customer service processes and outcomes.

Currently, I am working as a Technical Support Specialist L2 at PartnerHero, where I handle phone support, chats, and emails, and conduct screenings for prospects for a law firm. I am eager to leverage my skills and experience in a new opportunity that allows me to further develop my career.