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@erasmocorea
Experienced Virtual Assistant with a strong background in customer service.
I am an experienced Virtual Assistant with over 7.5 years in customer service, technical support, and sales management. My journey began in 2017, and since then, I have honed my skills in managing client inquiries, troubleshooting, and providing administrative support. I have successfully served as a Sales Manager, where I led teams to drive sales and improve customer retention, ensuring that performance targets were consistently met and exceeded.
In my recent role at Hawx Pest Control & Bloom, I developed and implemented customer retention strategies that maximized client satisfaction and long-term engagement. My experience as a Customer Service Representative II at Partner Hero allowed me to assist users and educators comprehensively, addressing inquiries and delivering technical support. I am proficient in various digital tools that facilitate seamless operations, and I pride myself on my ability to communicate effectively in both English and Spanish.
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Work history, roles, and key accomplishments
Hawx Pest Control & Bloom
Jan 2024 - Present (1 year 10 months)
Led a team of sales representatives, developed customer retention strategies, and provided coaching to enhance sales techniques. Monitored performance metrics to identify process improvements and increase efficiency.
Partner Hero
Jun 2022 - Jul 2023 (1 year 1 month)
Provided comprehensive assistance to users and educators, addressing inquiries and delivering technical support. Managed class scheduling and payment facilitation.
Startek
Mar 2018 - May 2022 (4 years 2 months)
Delivered technical support and managed logistics for e-commerce customers. Developed training materials and led teams to achieve performance goals.
Knoah Solutions
Jan 2017 - Mar 2018 (1 year 2 months)
Conducted telephone sales while providing high-quality customer service. Consistently exceeded sales targets through effective communication.
Degrees, certifications, and relevant coursework
Mechatronics Engineer, Mechatronics Engineering
Software and tools used professionally
You can contact Erasmo and 90k+ other talented remote workers on Himalayas.
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