Open to opportunities

Alejandro Guerra

@dalejandroguerrac

Message

Highly motivated and results-driven Customer Support Agent | B2B/B2C, SaaS Expertise.

Honduras

Message

What I'm looking for

Seeking a challenging role that leverages my technical support and customer relationships skills to drive business growth and customer satisfaction.

As a highly motivated and results-driven Customer Relationships Agent, I have vast experience in managing and enhancing customer relationships in diverse industries. I consistently meet the demands and deadlines of my role through diligent work and a commitment to excellence.

With a strong background in technical support and remote management, I have honed my skills in providing extensive technical support and remote management services to clients. I am proficient in managing employee databases and accounts, prioritizing the security and organization of their data.

I am a fast learner, and my involvement in content creation has enabled me to develop a diverse array of materials including audits, training resources, HSE meeting materials, and JSA's to cater to clients' distinct needs. I am committed to delivering high-quality and timely responses to clients, ensuring an exceptional customer service experience.

Experience

Work history, roles, and key accomplishments

Current

Remote Support Technician

Current

Interprefy

Aug 2025 - Apr 2026 (8 months)

• Set up and configure interpreter computers for seamless event participation.
• Provided technical support during conferences, ensuring interpreters faced minimal disruptions.
• Troubleshot platform issues in real-time, enhancing overall event efficiency.
• Collaborated with team leaders to report progress and improve support strategies.

Technical Support Technical Troubleshooting

Remote and Technical Support Agent

Locstatt

Dec 2016 - Aug 2025 (8 years 8 months)

Provided extensive technical support and remote management services to clients, addressing issues and inquiries pertaining to app and web systems, and conducting personalized training sessions.

Technical Support Remote Management Data Management Training CRM MS Office

Customer Support

InTouch

Dec 2015 - Jan 2017 (1 year 1 month)

Managed incoming queries and support tickets, providing high-quality and timely responses to customers, and resolving customer inquiries with swift and respectful service.

Customer Service Ticketing Communication Problem Solving Time Management

Remote and Technical Support Agent

Locstatt

Jan 2014 - Dec 2015 (1 year 11 months)

Provided technical support and remote management for Chevron and BG oil and gas rigs and platforms, managed employee databases, and produced detailed operations reports.

Technical Support Remote Management Data Management Reporting Anti Virus Software Microsoft Office

Education

Degrees, certifications, and relevant coursework

Google IT Support

Certification

2025 - 2025

Activities and societies: Learners complete labs, simulations, and quizzes to practice real IT tasks such as configuring systems, fixing hardware/software issues, and managing networks. Role-play exercises build communication and customer service skills, while security tasks strengthen awareness. Career activities like resume building and interview prep help learners transition into IT jobs.

The Google IT Support Professional Certificate is a beginner-friendly program that teaches core IT skills like troubleshooting, networking, system administration, and security. It combines theory with hands-on labs to prepare learners for entry-level IT roles. No prior experience is required, and graduates gain both technical knowledge and career readiness support.