Alejandro Guerra
@dalejandroguerrac
Highly motivated and results-driven Customer Support Agent | B2B/B2C, SaaS Expertise.
What I'm looking for
As a highly motivated and results-driven Customer Relationships Agent, I have vast experience in managing and enhancing customer relationships in diverse industries. I consistently meet the demands and deadlines of my role through diligent work and a commitment to excellence.
With a strong background in technical support and remote management, I have honed my skills in providing extensive technical support and remote management services to clients. I am proficient in managing employee databases and accounts, prioritizing the security and organization of their data.
I am a fast learner, and my involvement in content creation has enabled me to develop a diverse array of materials including audits, training resources, HSE meeting materials, and JSA's to cater to clients' distinct needs. I am committed to delivering high-quality and timely responses to clients, ensuring an exceptional customer service experience.
Experience
Work history, roles, and key accomplishments
Remote and Technical Support Agent
Locstatt
Dec 2016 - Dec 2024 (8 years)
Provided extensive technical support and remote management services to clients, addressing issues and inquiries pertaining to app and web systems, and conducting personalized training sessions.
Customer Support
InTouch
Dec 2015 - Jan 2017 (1 year 1 month)
Managed incoming queries and support tickets, providing high-quality and timely responses to customers, and resolving customer inquiries with swift and respectful service.
Remote and Technical Support Agent
Locstatt
Jan 2014 - Dec 2015 (1 year 11 months)
Provided technical support and remote management for Chevron and BG oil and gas rigs and platforms, managed employee databases, and produced detailed operations reports.
Education
Degrees, certifications, and relevant coursework
Alejandro hasn't added their education
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