YM
Open to opportunities

Yormerys martinez

@yormerysmartinez

Bilingual community liaison with strong customer service skills.

United States

What I'm looking for

I seek a role that values community engagement and supports diverse populations.

I am a dedicated bilingual community liaison with a passion for supporting multilingual families in navigating educational processes. Currently, I work at Hilliard City School District, where I onboard over one hundred new families each year, ensuring they feel welcomed and informed. My role involves effective communication to support students academically and socio-emotionally, coordinating efforts across multiple departments to prioritize tasks in a fast-paced environment.

Previously, I served as a Customer Service Representative for the State of Ohio, where I oversaw the processing of Workers’ Comp claims and maintained extensive data entry systems. My experience as an Enrollment Administrative Assistant at Groveport Madison Local Schools further honed my skills in compliance and reporting, while my time as a Paraprofessional allowed me to directly impact students' educational journeys through tutoring and leadership in various student groups.

Experience

Work history, roles, and key accomplishments

HD
Current

Bilingual Community Liaison

Hilliard City School District

May 2023 - Present (2 years 1 month)

Onboarded over one hundred new multilingual families to district processes each year. Provided academic and socio-emotional support to students while coordinating with multiple buildings and departments in a fast-paced environment.

SO

Customer Service Representative

State of Ohio

Jan 2018 - Feb 2021 (3 years 1 month)

Oversaw the processing of Workers’ Comp claims, ensuring prompt and accurate release of payments. Maintained extensive data entry systems and managed communication between attorneys, customers, and employers.

GS

Enrollment Administrative Assistant

Groveport Madison Local Schools

Oct 2016 - Jan 2018 (1 year 3 months)

Ensured compliance with legal requirements for enrolling new students and generated reports on personnel, attendance, and master schedules.

EO

Paraprofessional

Educational Services of Central Ohio

Mar 2013 - Jan 2016 (2 years 10 months)

Tutored high-needs students for credit recovery, administered state testing, and led multiple student groups including multicultural initiatives and theater.

Education

Degrees, certifications, and relevant coursework

Columbus State Community College logoCC

Columbus State Community College

Associate Degree, Liberal Arts

2013 -

The Bronx Community College logoTC

The Bronx Community College

Associate Degree, Accounting

2006 -

Tech stack

Software and tools used professionally

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Yormerys martinez - Bilingual Community Liaison - Hilliard City School District | Himalayas