Yormerys martinez
@yormerysmartinez
Bilingual community liaison with strong customer service skills.
What I'm looking for
I am a dedicated bilingual community liaison with a passion for supporting multilingual families in navigating educational processes. Currently, I work at Hilliard City School District, where I onboard over one hundred new families each year, ensuring they feel welcomed and informed. My role involves effective communication to support students academically and socio-emotionally, coordinating efforts across multiple departments to prioritize tasks in a fast-paced environment.
Previously, I served as a Customer Service Representative for the State of Ohio, where I oversaw the processing of Workers’ Comp claims and maintained extensive data entry systems. My experience as an Enrollment Administrative Assistant at Groveport Madison Local Schools further honed my skills in compliance and reporting, while my time as a Paraprofessional allowed me to directly impact students' educational journeys through tutoring and leadership in various student groups.
Experience
Work history, roles, and key accomplishments
Bilingual Community Liaison
Hilliard City School District
May 2023 - Present (2 years 1 month)
Onboarded over one hundred new multilingual families to district processes each year. Provided academic and socio-emotional support to students while coordinating with multiple buildings and departments in a fast-paced environment.
Customer Service Representative
State of Ohio
Jan 2018 - Feb 2021 (3 years 1 month)
Oversaw the processing of Workers’ Comp claims, ensuring prompt and accurate release of payments. Maintained extensive data entry systems and managed communication between attorneys, customers, and employers.
Enrollment Administrative Assistant
Groveport Madison Local Schools
Oct 2016 - Jan 2018 (1 year 3 months)
Ensured compliance with legal requirements for enrolling new students and generated reports on personnel, attendance, and master schedules.
Paraprofessional
Educational Services of Central Ohio
Mar 2013 - Jan 2016 (2 years 10 months)
Tutored high-needs students for credit recovery, administered state testing, and led multiple student groups including multicultural initiatives and theater.
Education
Degrees, certifications, and relevant coursework
Columbus State Community College
Associate Degree, Liberal Arts
2013 -
The Bronx Community College
Associate Degree, Accounting
2006 -
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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