Open to opportunities

Evaly Fernandez

@evalyfernandez

I am a bilingual professional with experience in customer service, administrative support, virtual assistance, and insurance claims. I am organized, .

United States

Message

What I'm looking for

I’m looking for a bilingual customer support role where I can handle high-volume inquiries and escalations, manage order/admin workflows remotely, keep precise records, and contribute to a team through clear communication and strong customer relationships.

I am a bilingual professional with experience in customer service, administrative work, virtual assistance, and insurance claims. I speak English and Spanish and enjoy helping customers solve problems and feel supported.

I have worked as a Virtual Assistant Manager, helping with daily tasks, customer communication, organization, and office support. I also worked as a CAT Desk Adjuster with Allstate, where I reviewed claims, checked documents, and spoke with customers about their cases.

I am organized, responsible, patient, and comfortable working from home. I have experience with Microsoft Office, Xactimate, data entry, email, phone support, and online IA tools.

I am interested in remote jobs in customer support, virtual assistance, claims support, and administrative work. I would like to work for a company where I can use my communication skills, help customers, and grow professionally.

Experience

Work history, roles, and key accomplishments

Hospitality Team Volunteer

FIFA Club World Cup 2025

Jun 2025 - Jul 2025 (1 month)

Welcomed guests and dignitaries, answered questions, and resolved visitor concerns during a fast-paced international event. Supported visitor services and event logistics as needed.

Guest Service Customer Support Event Logistics Issue Resolution Stakeholder Support

Bilingual Virtual Assistant Manager

PoolWorld Services

Jul 2018 - Jun 2025 (6 years 11 months)

Managed daily bilingual customer support and administrative workflows, including email/phone correspondence, order processing, and scheduling. Resolved escalated concerns, supervised staff, and coordinated communication among managers, employees, and customers.

Bilingual Customer Support Remote Administration Customer Escalation Customer Support Order Processing Scheduling coordination Team Supervision Account Management Record keeping

CAT Claims Adjuster

Pilot CAT / Allstate

Sep 2024 - Nov 2024 (2 months)

Reviewed claim files, coverage information, reports, interviews, and supporting documentation during high-volume catastrophe operations. Prepared claim summaries and settlement recommendations while communicating with claimants and internal stakeholders.

Claims File Review Coverage Analysis Documentation Review Interview Coordination Claim Summaries Settlement Recommendations Client Communication Stakeholder Communication

Independent Claims Adjuster

Alacrity Solutions & Eberl Claim Services / State Farm

Jan 2021 - Jan 2023 (2 years)

Evaluated and processed property claims by coordinating investigations, interpreting policy terms, and documenting findings. Negotiated fair settlements and provided timely status updates and customer service throughout the claims process.

Property Claims Processing Claims Documentation Investigation Coordination Policy Interpretation Settlement Negotiation Customer Service Status Updates Communication with Agents and Field Adjusters