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Mayrolis Peguero

@mayrolispeguero

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Bilingual customer service professional delivering organized, empathetic client support.

United States

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What I'm looking for

I seek a customer-focused role offering remote or on-site opportunities where I can apply bilingual support, CRM tools, and strong time-management to improve client experience and grow professionally.

I am a bilingual customer service representative with proven experience supporting clients in fast-paced environments in both English and Spanish. I excel at managing documentation, coordinating logistics, and resolving issues quickly while maintaining professionalism and empathy.

My background includes administrative roles in transportation and sports betting operations, plus independent delivery work that strengthened my time management and customer-interaction skills. I am comfortable with remote work tools, CRM basics (Zendesk, HubSpot, Freshdesk), and routine data entry and reporting tasks.

I am a fast learner with a positive attitude and strong work ethic, pursuing certifications in data entry and customer service to further sharpen my skills and contribute reliably to a customer-focused team.

Experience

Work history, roles, and key accomplishments

Current

Delivery Driver

Current

Amazon (Independent Contractor)

Oct 2025 - Present (4 months)

Delivered packages efficiently while managing routes and mobile tools, demonstrating strong time management and maintaining positive customer interactions.

Time Management Customer Service Documentation Problem Solving Communication

Administrative Assistant

Sports Betting Office

Jan 2024 - Dec 2024 (11 months)

Provided customer support for account and payment inquiries, handled cash and receipts, and produced daily reports while assisting clients in a fast-paced environment.

Customer Support Cash Handling Reporting Data Entry Time Management Communication Documentation

Administrative Assistant

Private School Transportation

Jan 2021 - Jan 2024 (3 years)

Assisted parents and students with daily inquiries and transportation schedules, managed route coordination and documentation, and resolved issues promptly to ensure reliable service.

Customer Support Data Entry Documentation Conflict Resolution Communication Microsoft Office