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Megan Brito

@meganbrito

Message

I resolve customer escalations and provide accurate English–Spanish medical interpretation.

Dominican Republic

Message

What I'm looking for

I'm looking for a role where I can support customers or patients through clear bilingual communication, accurate documentation, problem solving, and dependable administrative or remote operations support.

I'm a bilingual customer service and medical interpretation professional with over four years of experience supporting customers, healthcare professionals, and patients. I currently provide remote English–Spanish medical interpretation through Propio Language Services, facilitating clear communication during medical appointments while maintaining HIPAA compliance and confidentiality.

Previously, I managed high-priority refunds, replacements, and warranty claims at Alorica, using Zendesk and internal systems to document and resolve cases. At Teleperformance, I assisted customers by phone, chat, and email while meeting service-quality and customer-satisfaction goals.

Experience

Work history, roles, and key accomplishments

Current

Medical Interpreter

Current

Propio Language Services

Jan 2025 - Present (1 year 8 months)

Provided accurate English–Spanish interpretation for healthcare professionals and patients. Ensured confidentiality and compliance with HIPAA regulations.

Medical Interpretation English Spanish Interpretation HIPAA compliance

Escalations Support Specialist

Alorica Inc.

Jan 2024 - Jan 2025 (1 year)

Managed high-priority customer escalations, including refunds, replacements, and warranty claims. Investigated cases and collaborated with internal teams to ensure timely resolutions.

Zendesk Case Management Customer Escalation Problem Solving Documentation

Customer Service Representative

Teleperformance

Jan 2021 - Jan 2023 (2 years)

Assisted customers through phone, chat, and email, resolving issues while maintaining high service quality and professionalism. Documented interactions accurately and met performance and customer satisfaction goals.

Customer Service Documentation Problem Solving Zendesk