Blossum Within
@blossumwithin
I am a bilingual customer service professional driving operational excellence and exceptional client satisfaction.
United StatesWhat I'm looking for
I am a bilingual (English/Spanish) customer service and administrative professional with 5+ years supporting diverse clients and high-volume operations. I excel at delivering exceptional customer experiences, streamlining administrative processes, and managing competing priorities in fast-paced environments.
I manage day-to-day operations for large client volumes, train team members, and implement service enhancements that boosted customer ratings by 21% and sales by 23%. I seek a remote role at a Fortune 500 company where I can apply my adaptability, problem-solving, and technical skills to drive operational excellence and team success.
Experience
Work history, roles, and key accomplishments
Customer Service & Operations Associate
Airstay
Jun 2019 - Present (6 years 2 months)
Manage day-to-day operations for 200+ clients daily, improving customer ratings by 21% and increasing sales 23% through menu restructuring. Train and mentor team members to streamline processes and boost satisfaction.
Education
Degrees, certifications, and relevant coursework
Connecticut River Academy
Diploma, General Studies
Earned a high school diploma from Connecticut River Academy in East Hartford, CT.
GCGoodwin College
Coursework, Health and Science
Completed CT Health and Science coursework at Goodwin College in East Hartford, CT.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Dominican RepublicJob categories
Skills
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