Feduin Abreu

I’m a bilingual Spanish-English customer service professional and interpreter with remote experience resolving orders, payments, and disputes. I help customers through ordering, returns, and issue troubleshooting while keeping communication clear, empathetic, and culturally aware.

In my customer service role, I guided customers through ordering and returns processes, clarified product information, and troubleshot issues to reduce follow-up contacts. I focus on negotiating and deescalating to retain customers and recover revenue, improving satisfaction and lowering repeat contacts.

I also bring collections experience, initiating and receiving calls to collect overdue payments and negotiating payment arrangements while maintaining compliance with policies. I process payments and update account information accurately, then address questions or escalate complex cases to ensure timely resolution.

As a Spanish-English Interpreter with consecutive and telephone interpretation experience, I facilitate accurate, culturally appropriate communication in customer service and technical conversations. I maintain confidentiality and professionalism, adapting language style to diverse audiences while supporting conversations with data-driven tools like Excel.