YSYeliene Salazar
@yelienesalazar
Bilingual customer service professional with strong problem-solving skills.
Dominican RepublicWhat I'm looking for
I am a dedicated customer service professional with over three years of experience in call centers and two years as a bilingual interpreter. My journey has equipped me with excellent interpersonal skills and a knack for resolving customer inquiries efficiently. I pride myself on my ability to handle an average of 80 customer interactions daily, achieving a remarkable 95% customer satisfaction rate.
In addition to my customer service expertise, I have two years of experience as a personal virtual assistant, where I honed my organizational and multitasking abilities. I am passionate about delivering fast and effective solutions to meet clients' needs, and I am eager to leverage my skills in a remote position that aligns with my professional goals.
Experience
Work history, roles, and key accomplishments
Spanish / English Interpreter
Kelly Services
Jan 2024 - Present (1 year 9 months)
Handled on-demand telephone calls to translate Spanish/English conversations across various industries including Healthcare, Government, Insurance, Financial, Travel, and Hospitals. Facilitated understanding between individuals in diverse settings such as schools, medical offices, and legal proceedings.
Private Virtual Assistant
Private Client
Jan 2020 - Dec 2022 (2 years 11 months)
Managed phone calls, emails, and correspondence for a travel agency and a private doctor. Handled meeting and appointment scheduling, travel arrangements, and itinerary planning.
CNA-Interpreter
Isabella Gereatric Center
Jan 2016 - Dec 2018 (2 years 11 months)
Provided interpretation services between English and Spanish for patients and staff. Assisted patients with daily care activities such as transporting, bathing, and feeding, while also managing medical supplies and logging patient information.
Customer Services, Interviewer
Asisa Group Assia
Jan 2008 - Dec 2011 (3 years 11 months)
Responded to customer inquiries via phone or email, resolving issues in a timely and professional manner. Provided information about products and services, identifying priority customer needs for management.
Education
Degrees, certifications, and relevant coursework
BCBronx Community College
Associate of Science, Computer Science
2014 - 2016
Activities and societies: English Advantage program
Completed coursework in computer science and participated in the English Advantage program. Gained foundational knowledge in computer systems and programming.
BCBronx Community College
Certificate, Nursing Assistant
2014 - 2016
Completed the Certified Nursing Assistant (CNA) program, acquiring essential skills for patient care. This included training in assisting patients with daily activities and maintaining medical records.
Tech stack
Software and tools used professionally
Availability
Location
Dominican RepublicAuthorized to work in
Job categories
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