Open to opportunities

Yerlily User

@yerlilyuser

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Highly experienced professional with a strong background in project management and graphic design.

Guatemala

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What I'm looking for

Looking for a challenging role that combines project management and graphic design, with opportunities for growth and professional development.

As a seasoned project manager and graphic designer, I bring a unique combination of skills to the table. With experience in overseeing staff members, alliance management, and relationship building, I excel in fast-paced environments that require strong communication and technical expertise. My background in customer service and technical support has taught me the importance of empathy and effective problem-solving.

Throughout my career, I've had the opportunity to work with various software and tools, including Microsoft Office, SAP, Kanban, Power BI, and Canva. I'm well-versed in Agile methodology, Waterfall, and Lean Six Sigma concepts, and I'm always looking for ways to improve processes and workflows.

In addition to my project management skills, I'm a talented graphic designer with a strong portfolio of freelance work. I'm proficient in a range of design tools, including Adobe Creative Cloud, Procreate, and Figma. I'm passionate about using my skills to make a positive impact, whether it's through volunteering or taking on freelance projects that align with my values.

Experience

Work history, roles, and key accomplishments

Trainee Project Manager

HCLTech

Jun 2022 - Sep 2023 (1 year 3 months)

Defining project goals, coordinating team activities, and managing resources. Direct communication with senior management and stakeholders. Planning, executing, and overseeing multiple projects ensuring deadlines, scope, and budget.

Microsoft Office SAP Kanban Power BI Canva Waterfall

Team Lead Supervisor

HCLTech

Jun 2021 - Jun 2022 (1 year)

Staff oversight, ensuring KPIs and SLAs. Implementing and improving processes. Creating an inspiring team environment with an open communication culture.

Microsoft Office Zendesk Looker Trello

Customer Experience Associate

HCLTech

Jan 2020 - Jun 2021 (1 year 5 months)

First point of contact for any customer with a question or an issue with the product/service. Answering inbound phone calls, processing payments, and resolving customer complaints.

Microsoft Office

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