Open to opportunities

Carlos Orellana

@carlosorellana

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Dynamic project manager with 12+ years of progressive experience.

Guatemala

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What I'm looking for

I am looking for a role that offers growth opportunities, a collaborative culture, and the chance to lead innovative projects.

I am a dynamic Project Manager with over 12 years of progressive experience spanning development, database administration, telecom technical support, and project management. I have a proven track record in driving digital transformation initiatives within the Telecom and FinTech sectors. My expertise lies in managing end-to-end project lifecycles, delivering innovative IT solutions, and ensuring exceptional customer satisfaction.

Throughout my career, I have successfully managed and executed IT projects for major Telecom and FinTech clients in Latin America, including Claro, Tigo, and Movistar. I am adept at leading diverse teams, meeting tight deadlines, and exceeding client expectations. My strong technical foundation allows me to optimize platform components and enhance service delivery across digital channels, while my bilingual communication skills ensure seamless stakeholder engagement.

Experience

Work history, roles, and key accomplishments

Current

Deployment Project Manager

Current

Comviva Technologies

May 2023 - Present (2 years 1 month)

Managed and executed IT projects for major Telecom and FinTech clients in Latin America, ensuring high performance and timely delivery. Acted as Scrum Master, promoting Agile methodologies for efficient project delivery and providing bilingual communication to ensure stakeholder engagement.

Project Management Agile Methodologies Stakeholder Management Risk Management Communication Team Leadership Time Management Technical Troubleshooting Customer Support Problem Solving

L1 Lead Support Engineer

Comviva Technologies

Dec 2012 - May 2023 (10 years 5 months)

Provided L1 technical support for Millicom, ensuring timely issue resolution and maintaining SLA compliance. Collaborated with cross-functional teams to resolve complex issues efficiently and documented technical processes.

Technical Support SLA Troubleshooting System Configuration Documentation Cross Functional Collaboration Customer Service Process Improvement Communication

L2 Support/Implementation Engineer

Comviva Technologies

Mar 2017 - May 2023 (6 years 2 months)

Delivered advanced technical support for Value-Added Services products, managing order processing and project implementation for major clients. Led User Acceptance Testing and ensured SLA compliance through timely case resolution.

Technical Support Implementation SLA Management User Acceptance Testing Process Optimization Customer Service Technical Troubleshooting System Monitoring Root Cause Analysis Documentation

MySQL DBA

XYZ Network

Dec 2010 - Dec 2012 (2 years)

Designed, developed, and optimized high-availability MySQL databases for web portals and CMS systems. Enhanced performance through query tuning and capacity planning, and collaborated with development teams for efficient database designs.

MySQL Database Design Performance Tuning Performance Optimization Capacity Planning Troubleshooting System Monitoring Database Development Collaboration Documentation

System Analyst Production-Billing

Movistar

Sep 2009 - Dec 2010 (1 year 3 months)

Managed and optimized billing cycles using shell scripts and Oracle PL/SQL functions. Collaborated with cross-functional teams to enhance system functionality and troubleshoot billing issues.

Billing Shell Scripting Oracle PL SQL Optimization Troubleshooting Cross Functional Collaboration Process Improvement Testing Documentation Reporting

Education

Degrees, certifications, and relevant coursework

Universidad Mariano Gálvez

Bachelor's Degree, Computer Science

2005 - 2016

Completed a Bachelor's Degree in Computer Science with a Specialization in Business Administration, equivalent to a U.S. Bachelor's Degree, validated by WES.