Open to opportunities

DanielDDM User

@danielddmuser

Message

Proactive executive assistant with expertise in administrative support.

Guatemala

Message

What I'm looking for

I seek a role that values collaboration and offers opportunities for growth.

I am a proactive and detail-oriented professional with extensive experience as an Executive and Administrative Specialist. My career has been marked by a commitment to enhancing operational efficiency and cultivating strong client relationships. I have successfully managed complex administrative tasks and led diverse teams, demonstrating my ability to drive performance and mentor staff effectively.

Throughout my career, I have honed my skills in various areas, including data analytics, project management, and customer relations. My proficiency in tools such as Microsoft Excel, Google Suite, and SQL has enabled me to implement process improvements and generate detailed performance reports. I am dedicated to maintaining confidentiality and data integrity, and I thrive in mission-driven environments where I can leverage my expertise to contribute to organizational success.

Experience

Work history, roles, and key accomplishments

Administrative Team Supervisor

Google

Feb 2021 - Apr 2024 (3 years 2 months)

Led diverse teams, mentored staff, and drove performance through effective delegation and training. Managed administrative assistance to the managing director, including calendar management and project support. Implemented process improvements and enforced SOPs for consistent operations.

Team Leadership Performance Management Process Improvement SOP Development Administrative Support Data Analytics Google Suite Communication

Technical Support & Customer Relations Specialist

TELUS Pure Fibre

Jan 2020 - Jan 2021 (1 year)

Provided remote technical support and customer relations, troubleshooting home internet and router issues. Managed client follow-ups and scheduled in-home technician visits, while also serving as a subject matter expert for new-hire development.

Technical Support Customer Relations Management VoIP Email Protocols Google Suite Client Management Team Leadership Communication Training

Senior Administrative Accounts Receivable Specialist

Xerox Business Services

Jan 2017 - Apr 2019 (2 years 3 months)

Managed business-to-business accounts, collections, and payment processing. Conducted trend analysis and prepared financial reports while ensuring accuracy in account reconciliations and resolving discrepancies.

Accounts Receivable Billing Financial Reporting SQL Data Analysis Payment Processing Trend Analysis Microsoft Excel ERP Systems

Administrative Accounts Receivable Specialist

Office Depot, Inc.

Mar 2014 - May 2016 (2 years 2 months)

Handled payment follow-ups and maintained relationships with third-party accounts payable departments. Resolved billing discrepancies and managed remittance documents to ensure accurate financial records.

Accounts Receivable Payment Follow Up Communication Google Suite CRM Systems Team Collaboration

Education

Degrees, certifications, and relevant coursework

Panamericana University

Bachelor of Laws, Law

2018 - 2019

Studied Bachelor of Laws, focusing on legal principles, case studies, and the application of law in various contexts.

Galileo University

Bachelor of International Trade & Business Administration, International Trade

2016 - 2017

Pursued a Bachelor of International Trade & Business Administration, covering topics such as international markets, trade regulations, and business management.