Open to opportunities

María José Bonilla

@marajosbonilla

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Experienced remote operations and data analysis professional.

Guatemala

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What I'm looking for

I am seeking a role that allows me to leverage my operational expertise and data analysis skills in a collaborative environment that values continuous improvement and professional growth.

I am a dedicated professional with extensive experience in remote operations, data analysis, and training. Over the years, I have honed my skills in creating and standardizing operational processes, delivering impactful training, and coaching teams to achieve compliance and excellence. My role as a Remote Trainer & Process Coach at HCL Technologies allowed me to lead transformation projects that significantly improved client outcomes.

Prior to that, I served as a Back Office Assistant & Project Coordinator at Salon Chain, where I managed schedules and inventory while building data reports that informed key financial and operational decisions. My leadership experience as a Manager & Account Manager at Xerox Guatemala, where I led a $16.6M revenue team, has equipped me with the skills to oversee client relationships and ensure service level agreements are met. I am passionate about developing training programs and optimizing processes to drive efficiency and success.

Experience

Work history, roles, and key accomplishments

Remote Trainer & Process Coach

HCL Technologies (Xerox)

Jan 2024 - Dec 2025 (1 year 11 months)

Created and standardized operational processes, delivering training for onboarding and ongoing development. Coached teams to ensure process compliance and led all transformation projects for the client.

Process Optimization SOP Development Onboarding Project Coordination Change Management

Remote Back Office Assistant & Project Coordinator

Salon Chain

Jan 2020 - Dec 2024 (4 years 11 months)

Managed schedules, inventory, and supply chain for a salon chain. Built data reports to inform financial and operational decisions and led rollouts of new systems and pricing.

Data Reporting Project Coordination Inventory Management Supply Chain Management System Implementation

Manager & Account Manager

Xerox Guatemala

Jan 2014 - Dec 2017 (3 years 11 months)

Led a $16.6M revenue team, overseeing client relationships, SLAs, and P&L. Designed onboarding programs for new Account Managers to ensure successful integration.

Account Management Client Relationship Management P&L management Team Leadership SLA Management Onboarding Sales Management

Training & Ops Manager

Genpact / Fujitsu

Jan 2005 - Dec 2011 (6 years 11 months)

Led large operational teams and designed comprehensive training programs and SOPs. Delivered technical onboarding and ensured effective knowledge transfer across teams.

Onboarding SOP Development Operations Management Team Leadership Process Optimization