David Cardona Kaestner
@davidcardonakaestner
Data-driven project manager with expertise in telecom and logistics.
What I'm looking for
I am a data-driven professional with over 8 years of experience in developing departmental processes and managing multi-regional and international accounts. My career has been marked by a proven ability to leverage data analysis to enhance customer service and project management outcomes. I have consistently led teams to exceed performance metrics, demonstrating my commitment to operational excellence.
At Goto LLC, I founded and developed the project management department, overseeing post-sales onboarding operations for clients across LATAM, APAC, and EMEA. I implemented strategic solutions that streamlined workflows and improved team performance. My focus on building strong relationships with stakeholders and fostering a collaborative company culture has significantly enhanced customer satisfaction and employee engagement.
Previously, as a Supervisor and QA Trainer at Egencia LLC, I developed training programs that improved team productivity by over 50% and achieved a substantial reduction in operational costs. My ability to adapt to changing business needs and proactively address potential issues has been key to my success in driving organizational efficiency and effectiveness.
Experience
Work history, roles, and key accomplishments
Manager, Project Management
Goto LLC
Jul 2016 - Jan 2025 (8 years 6 months)
Oversaw post-sales onboarding operations in telecom and logistics sectors for SMB and Enterprise clients across LATAM, APAC, and EMEA. Developed departmental processes, streamlined workflows, and enhanced customer satisfaction through effective communication and high-quality service delivery.
Supervisor/QA/Trainer, Operations
Egencia LLC
Feb 2014 - Jul 2016 (2 years 5 months)
Supervised customer service operations for leisure and business travel, conducted performance evaluations, and developed training programs that improved team productivity by over 50%. Achieved significant cost reductions through quality assurance initiatives.
Education
Degrees, certifications, and relevant coursework
Hilltop High School
High School Diploma, Information Technology
Relevant courses included networking, server hosting, O365, Google Suite, VOIP, and Telecom.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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