David Cardona Kaestner

I am a data-driven professional with over 8 years of experience in developing departmental processes and managing multi-regional and international accounts. My career has been marked by a proven ability to leverage data analysis to enhance customer service and project management outcomes. I have consistently led teams to exceed performance metrics, demonstrating my commitment to operational excellence.

At Goto LLC, I founded and developed the project management department, overseeing post-sales onboarding operations for clients across LATAM, APAC, and EMEA. I implemented strategic solutions that streamlined workflows and improved team performance. My focus on building strong relationships with stakeholders and fostering a collaborative company culture has significantly enhanced customer satisfaction and employee engagement.

Previously, as a Supervisor and QA Trainer at Egencia LLC, I developed training programs that improved team productivity by over 50% and achieved a substantial reduction in operational costs. My ability to adapt to changing business needs and proactively address potential issues has been key to my success in driving organizational efficiency and effectiveness.