Open to opportunities

David Cardona

@davidcardona

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Data-driven project manager with expertise in customer service improvement.

Guatemala

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What I'm looking for

I am looking for a role that values data-driven decision-making and offers opportunities for professional growth.

I am a data-driven professional with over 8 years of experience in developing departmental processes and managing multi-regional and international accounts. My expertise lies in leveraging data analysis to enhance customer service and project management outcomes, consistently leading teams to exceed performance metrics.

At Goto LLC, I founded and developed the project management department, overseeing post-sales onboarding operations across LATAM, APAC, and EMEA. I implemented strategic, data-backed solutions that improved operational efficiency and customer satisfaction. My commitment to fostering a strong company culture focused on employee engagement and continuous learning has been pivotal in driving team performance and achieving significant cost reductions.

Experience

Work history, roles, and key accomplishments

Current

Manager, Project Management

Current

Goto LLC

Jul 2016 - Jan 2025 (8 years 6 months)

Oversaw post-sales onboarding operations in the telecom and logistics sectors for SMB and Enterprise clients across LATAM, APAC, and EMEA. Developed departmental processes, streamlined workflows, and enhanced customer satisfaction through effective communication and high-quality service delivery.

Project Management SaaS Applications Customer Service Process Improvement Team Leadership Stakeholder Management Data Analysis Telecom

Supervisor/QA/Trainer, Operations

Egencia LLC

Feb 2014 - Jul 2016 (2 years 5 months)

Supervised customer service operations for leisure and business travel, conducted performance evaluations, and developed training programs that improved team productivity by over 50%. Successfully reduced total payouts significantly through quality assurance initiatives.

Quality Assurance Training Development Customer Service Productivity Compliance Problem Solving Operations Management Communication Data Analysis

Education

Degrees, certifications, and relevant coursework

Hilltop High School

High School Diploma, Information Technology

Relevant courses included networking, server hosting, O365, Google Suite, VOIP, Telecom, and Global Distribution Systems such as Amadeus, Apollo, Sabre, and Worldspan.