Rafael Adrian Morales Mayen

As a Senior Process Design & Analyst with over six years of experience, I have successfully led IT projects that drive operational efficiency and enhance business alignment. My expertise lies in project management, process optimization, and data analysis, where I have consistently delivered impactful results through effective collaboration with cross-functional teams.

At Allied Global BPO, I managed IT projects from inception to execution, ensuring timely delivery and strategic alignment. My role involved conducting thorough data analysis to foster continuous improvement and standardizing operational processes. I am proficient in utilizing methodologies such as Agile, Kanban, Scrum, and Waterfall, alongside advanced tools like Microsoft Excel, Visio, and MS Project, to achieve project goals and enhance workflow efficiency.

My educational background includes a Bachelor's in Technology and Business Administration, along with various certifications such as Lean Six Sigma Yellow Belt and Scrum Fundamentals. I am passionate about developing employee training initiatives and leveraging data insights to drive decision-making and operational success.