Open to opportunities

Hugo Ramírez Romero

@hugoramrezromero

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Bilingual customer support specialist with technical skills in web development.

Guatemala

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What I'm looking for

I am looking for a role that values customer success and offers growth opportunities in a supportive environment.

Hello! I'm Hugo, a dedicated customer support specialist with a strong foundation in HTML, CSS, and JavaScript programming. My experience spans various global companies, where I have consistently delivered top-notch customer experiences. I am eager to leverage my skills in a role that allows me to contribute meaningfully to customer success.

Throughout my career, I have honed my abilities in project management and technical support, working with diverse clients and managing projects remotely. My proactive approach and effective communication skills have enabled me to excel in fast-paced environments. I am passionate about using my technical knowledge to enhance customer interactions and drive satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Project Manager Junior

Current

Fundación Académica

Jul 2024 - Oct 2024 (3 months)

Managed projects remotely, ensuring efficient planning and clear communication among team members while adapting to various challenges.

Project Management Communication Time Management Teamwork Problem Solving Asana Jira Microsoft Teams Adaptive Planning

Current

Entrepreneur

Current

Ekreator Design

Sep 2019 - Present (5 years 8 months)

Founded a design business focusing on wood engraving and cutting, utilizing industrial laser machines and social media marketing for promotion.

Business Design Social Media Marketing Adobe Photoshop Production

Bilingual Customer Success Representative

Teleperformance LATAM

Mar 2023 - Jul 2023 (4 months)

Provided customer and technical support through chat, phone, and email for various clients. Managed accounts, billing, and user passwords while ensuring high-quality service delivery.