HRHugo Ramírez Romero
@hugoramrezromero
Bilingual customer support specialist with technical skills in web development.
GuatemalaWhat I'm looking for
Hello! I'm Hugo, a dedicated customer support specialist with a strong foundation in HTML, CSS, and JavaScript programming. My experience spans various global companies, where I have consistently delivered top-notch customer experiences. I am eager to leverage my skills in a role that allows me to contribute meaningfully to customer success.
Throughout my career, I have honed my abilities in project management and technical support, working with diverse clients and managing projects remotely. My proactive approach and effective communication skills have enabled me to excel in fast-paced environments. I am passionate about using my technical knowledge to enhance customer interactions and drive satisfaction.
Experience
Work history, roles, and key accomplishments
Project Manager Junior
Fundación Académica
Jul 2024 - Oct 2024 (3 months)
Managed projects remotely, ensuring efficient planning and clear communication among team members while adapting to various challenges.
Entrepreneur
Ekreator Design
Sep 2019 - Present (5 years 9 months)
Founded a design business focusing on wood engraving and cutting, utilizing industrial laser machines and social media marketing for promotion.
Bilingual Customer Success Representative
Teleperformance LATAM
Mar 2023 - Jul 2023 (4 months)
Provided customer and technical support through chat, phone, and email for various clients. Managed accounts, billing, and user passwords while ensuring high-quality service delivery.
Bilingual Customer Success Representative
Uber Eats
Mar 2021 - Mar 2023 (2 years)
Delivered customer and technical support for Uber Eats clients in the USA and Canada, specializing in account management and billing inquiries.
Audio and Video Technician
Calvary Chapel Guatemala
May 2008 - Mar 2014 (5 years 10 months)
Handled audio and video recording for church services and events, ensuring high-quality production and effective communication.
Education
Degrees, certifications, and relevant coursework
CSCoursera - Meta School
Certification, Web Development
2023 - 2024
Completed a program focused on Front-End Web Development, covering foundational skills in HTML, CSS, and JavaScript programming.
Bible College Calvary Chapel Guatemala
Diploma, Theology
2012 - 2014
Studied Biblical Theology, focusing on clear communication, efficient planning, and proactive solutions.
Incap Institute
High School Diploma, General Education
2008 - 2012
Completed high school education, developing foundational skills for future academic and professional pursuits.
Tech stack
Software and tools used professionally
Availability
Location
GuatemalaAuthorized to work in
Job categories
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