Looking for a job

Yashika sharma

@yashikasharma6

HR Manager at AMERICLOUD SOLUTIONS (India), where I created a compensation structure that improved employee morale and performance.

India

Message

What I'm looking for

I’m seeking challenging opportunities where I can fully use my skills for the success of the organization.

At AMERICLOUD SOLUTIONS (India), I lead HR processes and the HR team, partnering with India and US operational managers. I created a compensation structure that improved employee morale and boosted performance.

At ORION TECHNOLOGY, I handled HR, payroll, and business administration, and designed and implemented an HR management system to improve staff efficiency. Earlier, I led a team of 15 collectors at IENERGIZER and was awarded best recruiter in 2018 and 2019.

Experience

Work history, roles, and key accomplishments

Current

HRBP/HR Head (India)

Current

Americloud Solutions

Sep 2021 - Present (5 years 1 month)

Leading end-to-end HR processes and HR team, ensuring all HRBP, HRIS, and HR generalist activities meet high standards. Responsible for employee life cycle, performance management, payroll, compliance, and strategic HR initiatives.

HRBP/HR Manager

Orion Technology

Sep 2019 - Sep 2021 (2 years)

Functioned as HR, HRIS System Management, HRBP, and HR Generalist, responsible for payroll, accounting, and business administration. Developed HR policies, managed employee life cycle, and led performance management systems.

HR Executive

Orion Technology

Oct 2017 - Sep 2019 (1 year 11 months)

Led end-to-end HR operations including talent acquisition, employee relations, policy framework development, performance management, and statutory compliance.

Talent Acquisition Employee Relations Policy Development Performance Management Compliance Onboarding Orientation Grievance Handling Personnel Records

Training Manager

Orion Technology

Aug 2016 - Oct 2017 (1 year 2 months)

Researched new training techniques and enhanced customer service training programs. Created training programs to address competency gaps and improve product knowledge.

Training Customer Service Competency Development Product Knowledge Refresher Training Performance Improvement

Team Leader Operations

Ienergizer

Sep 2015 - Aug 2016 (11 months)

Promoted to team leader after being best performer for 1.5 years as a manual collector. Led a team of 15 collectors while achieving high productivity.

Team Leadership Collections Escalation Handling Performance Reviews Target achievement Communication Skills Team Building

Customer Service Representative

Ienergizer

Oct 2011 - Sep 2015 (3 years 11 months)

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully worked as part of team to reach personal and business goals.

Customer Service Collections Negotiation Debt Collection Communication Skills Escalation Handling Productivity

Customer Service Representative

iQOR

Oct 2010 - Oct 2011 (1 year)

As a fresher debt collector, effectively communicated and supported collection goals while providing quality customer service. Used skip tracing resources to locate debtors and update information.

Debt Collection Skip tracing Customer Service Account Reconciliation Dispute Resolution First Call Resolution

Part time Sales Representative

Parker Showroom

Jan 2009 - Dec 2010 (1 year 11 months)

Assisted customers in choosing the right product by understanding their needs and suggesting appropriate products. Created daily sales reports and coordinated with procurement officers.

Sales Customer Service Product Knowledge Sales Reporting Inventory Management