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WU@wedoitforyouuser
Dedicated customer service professional with strong technical support skills.
JamaicaI am a dedicated worker motivated to ensure customer satisfaction and contribute to the company’s success. With a strong background in customer service and technical support, I have developed excellent communication skills, time management abilities, and a drive to learn and adapt in fast-paced environments.
Throughout my career, I have excelled in various roles, including Technical Support at Startek Inc and Customer Care at Digicel Jamaica. My experience includes grading calls in quality assurance, assisting with recruitment drives, and handling outbound calls. I pride myself on my ability to work under pressure while maintaining a positive attitude and delivering exceptional service.
My technical proficiency spans several applications, including Genesys Cloud, Zendesk, and Microsoft Office Suite. I am eager to leverage my skills and experience in a challenging new role that allows for personal and professional growth.
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Work history, roles, and key accomplishments
Startek Inc
Aug 2023 - Dec 2024 (1 year 4 months)
Provided technical support for Optimum, enhancing customer service skills and contributing to quality assurance by grading calls for supervisors.
Digicel Jamaica
Aug 2020 - May 2023 (2 years 9 months)
Enhanced customer service skills through handling inbound and outbound calls and assisted in recruitment for the HR department.
Digicel Jamaica
Jan 2020 - May 2020 (4 months)
Focused on outbound calls to enhance customer service skills.
Sutherland Global Services
Oct 2018 - Jun 2019 (8 months)
Reviewed loans and documents for an American peer-to-peer lending company, gaining experience with tax return documents.
Hinduja Global Service
Jan 2017 - Jan 2018 (1 year)
Provided customer service support, gaining experience in American health insurance.
Sutherland Global Services
Jul 2015 - Feb 2016 (7 months)
Acquired skills in customer service and Microsoft Office applications.
Top A Top Fashion Store
Aug 2013 - Feb 2016 (2 years 6 months)
Developed in-depth product knowledge and enhanced communication and sales skills.
Digicel Nuff Talk Limited
Jul 2011 - Jul 2012 (11 months)
Worked as a sales representative during summer periods, enhancing communication and sales skills.
Degrees, certifications, and relevant coursework
CAPE, Business and Communication
2012 - 2014
Completed Sixth Form studies with CAPE Passes in Communication Studies, English Literature, Management of Business, and Environmental Science.
CXC, General Education
2007 - 2012
Achieved CXC Passes in English Language, English Literature, Human Social Biology, and Agricultural Science (Double Award).
Software and tools used professionally
JamaicaYou can contact WE DO IT FOR YOU and 90k+ other talented remote workers on Himalayas.
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