Open to opportunities

Tasha Atterbury

@tashaatterbury

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Customer service professional specializing in sales, customer support, technical support, and customer retention.

Jamaica

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What I'm looking for

I am seeking a customer-focused role where I can use my sales and technical support skills, collaborate with teams, and grow professionally in a dynamic organization.

I am a dedicated customer service professional with over five years of hands-on experience delivering multi-channel support across phone, chat, email and social media. I have consistently resolved complex customer issues, supported sales initiatives, and maintained high satisfaction ratings while working in fast-paced environments.

My background includes roles in inbound sales, technical support, account management, and online banking support where I diagnosed and resolved technical problems, assisted with billing and account inquiries, and upsold products and services. I have demonstrated strengths in relationship building, documentation in CRM systems, and collaborating with cross-functional teams to resolve escalations.

I hold continuing education in logistics and supply chain management and am pursuing a bachelor's degree in Management Studies. I am motivated to leverage my communication, troubleshooting, and sales skills to contribute to a dynamic organization's customer experience and growth.

Experience

Work history, roles, and key accomplishments

Online Banking Support Specialist

Gig Cx Marketplace

Jul 2024 - Aug 2025 (1 year 1 month)

Supported customers via chat, voice and email for online banking issues including logins, transactions and payment errors, collaborated with fraud and technical teams to resolve complex cases.

Online Banking Support Live Chat Email Support Troubleshooting Collaboration Fraud Escalations

Brand Representative

Modsquad

Jan 2024 - Aug 2025 (1 year 7 months)

Responded to player inquiries via email, assisted with account issues and troubleshooting, and supported promotions and in-game events to maintain player engagement.

Email Support Player Support Account Recovery Technical Troubleshooting Community Engagement

Cold Calling Representative

Rent to Own

Jan 2022 - Dec 2024 (2 years 11 months)

Coordinated and confirmed appointments, documented call outcomes in CRM, and refined pitches using feedback to improve lead conversion from cold outreach.

Cold Calling Appointment Setting CRM Lead Documentation Lead Nurturing Reporting Communication

Direct Sales Agent

Digicel Jamaica

Jan 2020 - Dec 2020 (11 months)

Conducted sales presentations and lead generation for mobile plans and devices on a temporary contract, ensured compliance with sales procedures, and adapted strategies based on customer feedback.

Direct Sales Lead Generation Sales Presentations Customer Acquisition Compliance Relationship Building

Senior Client Support Specialist

Advantage Communications Inc

Jan 2017 - Dec 2020 (3 years 11 months)

Resolved billing, account and device troubleshooting inquiries via voice and email, advised customers on mobile plans and promotions, and diagnosed technical issues to improve customer retention.

Technical Support Billing Support Email Support Mobile Customer Education Troubleshooting Account Management

Customer Service Representative

Startek Inc

Jan 2016 - Dec 2017 (1 year 11 months)

Handled 50+ daily inquiries via phone, social media, email and chat, conducted sales transactions and upsells, and achieved a 95% customer satisfaction rating through timely issue resolution.