Teena Burton
@teenaburton
Customer service and technical support professional with 15+ years.
JamaicaWhat I'm looking for
I am a customer service and technical support professional with over 15 years' experience supporting U.S. and international clients in high-volume remote environments. I consistently resolve escalations, troubleshoot technical issues, and navigate CRM and ticketing systems to deliver efficient phone, email, and chat support while maintaining strong quality and satisfaction metrics.
I have supported clients at Conduent and Sutherland Global, assisted supervisors with escalations and complex cases, and held roles across customer service, sales support, and administrative functions. I bring accuracy, professionalism, and a problem-solving mindset to every interaction, and I am committed to delivering measurable improvements in customer experience and operational efficiency.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Conduent
Oct 2024 - Oct 2025 (1 year)
Delivered remote technical and customer support to international clients, resolving billing, account, and system inquiries via CRM tools while maintaining strong quality and customer satisfaction metrics.
Customer Service Representative
Sutherland Global
Jun 2017 - Jun 2023 (6 years)
Provided remote customer and technical support to U.S. clients, troubleshooting service issues and achieving consistent first-call resolution while meeting productivity and quality targets.
Supervisor Support / Customer Service
Conduent
Sep 2011 - Mar 2017 (5 years 6 months)
Assisted supervisors with escalations, system navigation, and quality support, managing complex customer concerns with professionalism and accuracy across multiple engagements.
Supervisor Support / Customer Service
Conduent
Aug 2008 - Nov 2010 (2 years 3 months)
Provided escalation and supervisor support, guiding resolution of complex customer issues and supporting operational quality during earlier tenure.
Customer Service & Sales Support
Worldphone Ltd.
Jan 2004 - Dec 2007 (3 years 11 months)
Provided customer service and sales support, assisting clients with inquiries and supporting sales operations to maintain service standards.
Customer Service Representative
Verizon International Teleservices Jamaica Ltd.
Handled customer service inquiries and provided phone-based support to international clients, maintaining accuracy and professionalism.
Administrative Support
Jamaica Defence Force
Performed administrative duties supporting organizational operations, including office procedures, documentation, and clerical tasks.
Education
Degrees, certifications, and relevant coursework
Garmex Heart Academy
NVQ-J Level 4, Events Planning & Management
2014 - 2015
Completed NVQ-J Level 4 in Events Planning & Management between 2014 and 2015.
Institute of Academic Excellence
CXC General Proficiency, Information Technology
2010 - 2011
Completed CXC Information Technology, General Proficiency during 2010–2011.
Excelsior Community College
CXC General Proficiency, Office Procedures
2000 - 2003
Completed CXC Office Procedures, General Proficiency between 2000 and 2003.
St. Elizabeth Technical High School (STETHS)
CXC General Proficiency, Principles of Business
1994 - 1999
Completed CXC Principles of Business, General Proficiency during 1994–1999.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
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