Alexi Martin
@aleximartin
Goal-oriented professional with strong teamwork and technical support skills.
What I'm looking for
As a dedicated and goal-oriented individual, I pride myself on my excellent teamwork skills and my ability to deliver results. My professional journey has equipped me with a diverse skill set, particularly in customer service and technical support. I have consistently aimed to perform my duties to the best of my abilities, ensuring customer satisfaction and operational efficiency.
Throughout my career, I have held various roles that have honed my abilities in sales and technical support. My experience as a Sales Representative at House Of Diamonds allowed me to develop strong promotional skills, while my time at Teleperformance and Avant sharpened my capabilities in loan sales and credit card billing support. Most recently, I have been working remotely with Optimum, where I assist customers with technical issues and billing inquiries, further enhancing my problem-solving skills.
Experience
Work history, roles, and key accomplishments
Collections Agent
Optimum
Jan 2024 - Jun 2024 (5 months)
Placed outbound collections calls on behalf of clients to attempt debt consolidation on delinquent accounts.
Technical Support and Billing
Optimum
Jan 2023 - Jan 2024 (1 year)
Assisted customers with landline, internet, and cable software and hardware issues, and helped them understand their bills.
Credit Card Billing and Support
Avant
Jun 2022 - Jan 2023 (7 months)
Assisted customers with understanding and paying their credit card bills and offered technical support and reissue.
Loan Sales
Teleperformance
Oct 2021 - May 2022 (7 months)
Offered potential customers loan options to suit their needs and assisted with the application process.
Sales Representative
House Of Diamonds
Jul 2019 - Apr 2021 (1 year 9 months)
Promoted products to prospective customers, assisted customers in finding the best product to suit their needs, and upsold to ensure maximum satisfaction.
Education
Degrees, certifications, and relevant coursework
Westwood High School for Girls
High School Diploma, General Studies
2014 - 2019
Studied a diverse curriculum including Food, Nutrition and Health, Information Technology, Theatre Arts, Social Studies, Technical Drawing, Mathematics, English Language, and English Literature.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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