Tajae Hogarth
@tajaehogarth
Dedicated customer service representative with strong sales and technical skills.
What I'm looking for
As a skilled Customer Service Sales Representative and Technical Support Representative, I have built a strong foundation in customer-driven environments. My experience at Sutherland Global and Ibex Global has equipped me with the ability to handle challenging tasks while maintaining a focus on customer satisfaction. I am dedicated to exceeding targets and improving processes, ensuring that every customer interaction is positive and productive.
Throughout my career, I have demonstrated my ability to communicate effectively, both verbally and in writing. I have a knack for analytical and creative thinking, which allows me to solve problems efficiently and provide tailored solutions to customers. My commitment to continuous learning and growth as a sales professional drives me to seek out opportunities that enhance my skills and contribute to business success.
Experience
Work history, roles, and key accomplishments
Technical Support Representative
Sutherland Global
Jan 2020 - Nov 2022 (2 years 10 months)
Provided technical support by guiding users through hardware installations and troubleshooting issues via various communication channels. Documented support requests and contributed to self-help resources, enhancing user experience and reducing support calls.
Customer Service Sales Representative
Ibex Global
May 2018 - Dec 2019 (1 year 7 months)
Engaged customers through various channels to promote services and resolve inquiries. Utilized suggestive selling techniques to enhance sales and maintained strong customer relationships to drive repeat business.
Education
Degrees, certifications, and relevant coursework
Jonathan Grant High
CSEC, General Education
2008 - 2013
Activities and societies: Clubs: Cadet, 4H Club, Tourism in Action
Completed CSEC subjects including Mathematics, English, Principles of Business, and Office Administration. Participated in various clubs such as Cadet, 4H Club, and Tourism in Action. Received a Certificate of Participation in Youth Life Seminar.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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