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Savannah Brown

@savannahbrown

Customer support specialist at Conduent Jamaica who resolved technical issues and supported consumer and business accounts.

Jamaica

Message

At Iterum, I provided customers with suitable packages based on their needs and met sales conversion and customer satisfaction targets.

At Conduent Jamaica, I supported consumer and business clients across phone, chat, and email, resolving non-standard technical issues and documenting customer interactions. Earlier, at Itel / Intelcia, I managed small business and individual customer accounts, supported retention, and coordinated resolutions for escalated issues.

Experience

Work history, roles, and key accomplishments

Sales Representative

Iterum

Aug 2025 - Sep 2026 (1 year 1 month)

Recognized for meeting sales conversion and customer satisfaction targets. Provided customers with suitable packages and maintained customer retention.

Sales Customer Satisfaction Customer Retention

Technical & Customer Support Agent

Conduent Jamaica

Aug 2024 - Jun 2025 (10 months)

Provided responsive support to consumer and business clients via phone, chat, and email. Resolved non-standard technical issues and consistently achieved KPIs for service quality and resolution accuracy.

Customer Service Technical Support Troubleshooting CRM KPI Management Communication Skills

Customer & Technical Support Specialist

Itel / Intelcia

Oct 2021 - Apr 2023 (1 year 6 months)

Managed a portfolio of small business and individual accounts, ensuring satisfaction and retention. Delivered tailored solutions, upsold products, and coordinated with operations teams for timely issue resolution.

Customer Service Technical Support Account Management Upselling Documentation Collaboration

Customer Service Representative

Hinduja Global Solutions

Jan 2021 - Present (5 years 10 months)

Delivered business and residential client support with product knowledge, warranty guidance, and technical assistance. Scheduled technician appointments and handled high-volume inquiries with professionalism.

Customer Service Technical Support Product Knowledge Scheduling Communication Skills

Education

Degrees, certifications, and relevant coursework

Holy Childhood Sixth Form

CAPE Level, General Studies

2019 - 2020

Completed CAPE Level passes at Holy Childhood Sixth Form from 2019 to 2020.

Holy Childhood High School

CXC, General Studies

Earned CXC passes in Mathematics, Chemistry, Biology, English Language, English Literature, Food & Nutrition, Economics, Physical Education, and Spanish.