WB
Open to opportunities

Wadian Brown

@wadianbrown

Dedicated Customer Service Representative with strong communication skills

Jamaica

What I'm looking for

Seeking a role that allows me to utilize my strong communication and problem-solving skills to deliver exceptional customer service.

As a customer-focused professional, I leverage my strong communication, problem-solving, and interpersonal skills to deliver exceptional service. With experience in customer care and technical support, I am committed to resolving customer concerns efficiently and contributing to the organization's success through a positive and proactive approach.

In my previous roles, I have consistently met and exceeded performance metrics, demonstrating my commitment to delivering exceptional service and operational accuracy. I am a strong communicator with excellent verbal and written communication skills, and I am able to adapt to different situations and manage my time effectively.

I am currently pursuing a Bachelor of Science in Social Work and hold an Associate degree in Social Work. I am dedicated to delivering exceptional customer service and contributing to the organization's success.

Experience

Work history, roles, and key accomplishments

VB
Current

Customer Care Specialist

VL BPO

May 2023 - Present (2 years 1 month)

Managed customer interactions through various communication channels, resolving inquiries, providing product information, and assisting with account-related issues. Performed accurate and efficient data entry, updated customer records, and processed transactions.

SS

Technical Support Agent

Sutherland Global Services

Feb 2022 - Jul 2022 (5 months)

Delivered exceptional customer support by ensuring equipment and services were fully functional and operational. Guided customers through step-by-step technical troubleshooting solutions, maintaining key performance indicators above 80%.

SS

Customer Care Specialist

Sutherland Global Services

May 2021 - Aug 2021 (3 months)

Responded to customer inquiries through telephone, chat, and email, addressing merchandise inquiries, providing product information, and assisting customers in making informed purchase decisions.

Education

Degrees, certifications, and relevant coursework

Wadian hasn't added their education

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Tech stack

Software and tools used professionally

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Wadian Brown - Customer Care Specialist - VL BPO | Himalayas