Wadian Brown
@wadianbrown
Dedicated Customer Service Representative with strong communication skills
What I'm looking for
As a customer-focused professional, I leverage my strong communication, problem-solving, and interpersonal skills to deliver exceptional service. With experience in customer care and technical support, I am committed to resolving customer concerns efficiently and contributing to the organization's success through a positive and proactive approach.
In my previous roles, I have consistently met and exceeded performance metrics, demonstrating my commitment to delivering exceptional service and operational accuracy. I am a strong communicator with excellent verbal and written communication skills, and I am able to adapt to different situations and manage my time effectively.
I am currently pursuing a Bachelor of Science in Social Work and hold an Associate degree in Social Work. I am dedicated to delivering exceptional customer service and contributing to the organization's success.
Experience
Work history, roles, and key accomplishments
Customer Care Specialist
VL BPO
May 2023 - Present (2 years 1 month)
Managed customer interactions through various communication channels, resolving inquiries, providing product information, and assisting with account-related issues. Performed accurate and efficient data entry, updated customer records, and processed transactions.
Technical Support Agent
Sutherland Global Services
Feb 2022 - Jul 2022 (5 months)
Delivered exceptional customer support by ensuring equipment and services were fully functional and operational. Guided customers through step-by-step technical troubleshooting solutions, maintaining key performance indicators above 80%.
Customer Care Specialist
Sutherland Global Services
May 2021 - Aug 2021 (3 months)
Responded to customer inquiries through telephone, chat, and email, addressing merchandise inquiries, providing product information, and assisting customers in making informed purchase decisions.
Education
Degrees, certifications, and relevant coursework
Wadian hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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