Rojae Williams
@rojaewilliams
Dedicated customer support specialist with extensive technical troubleshooting experience.
What I'm looking for
I am a dedicated and customer-focused professional with extensive experience in customer support, specializing in chat tech support, email, and phone support. My career has been marked by a commitment to resolving technical issues and ensuring customer satisfaction. I thrive in dynamic environments where I can leverage my skills to contribute to a supportive team.
In my previous roles, I have successfully responded to customer inquiries, provided technical assistance, and maintained detailed records of customer interactions. My ability to collaborate with cross-functional teams has allowed me to escalate and resolve complex technical issues efficiently, ensuring timely resolutions and enhancing customer experiences.
With a strong customer-centric mindset and excellent communication skills, I am adept at diagnosing and resolving technical issues while maintaining a positive rapport with customers. I am now seeking a challenging position where I can continue to grow and make a meaningful impact in a dynamic support team.
Experience
Work history, roles, and key accomplishments
Appointment Specialist
REACH INC
Jan 2023 - Jan 2024 (1 year)
Conducted research to resolve complex customer issues and maintained an efficient email support system. Collaborated with support teams to enhance customer satisfaction.
Technical Support Representative
Clover Tech
Jan 2022 - Jan 2023 (1 year)
Assisted customers via phone, diagnosing technical issues and providing clear solutions. Exceeded performance metrics in call resolution and customer satisfaction.
Customer Support Specialist
Ibex Global
Jan 2020 - Jan 2022 (2 years)
Provided technical assistance and resolved customer inquiries through a ticketing system. Collaborated with teams to address complex issues and maintained detailed records of interactions.
Education
Degrees, certifications, and relevant coursework
International University of the Caribbean
2017 - 2019
Excelsior High
High School Diploma
2012 - 2017
Availability
Location
Authorized to work in
Job categories
Interested in hiring Rojae?
You can contact Rojae and 90k+ other talented remote workers on Himalayas.
Message RojaeFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
