Rojae WilliamsRW
Open to opportunities

Rojae Williams

@rojaewilliams

Dedicated customer support specialist with extensive technical troubleshooting experience.

Jamaica

What I'm looking for

I am looking for a role that challenges me and allows for career growth.

I am a dedicated and customer-focused professional with extensive experience in customer support, specializing in chat tech support, email, and phone support. My career has been marked by a commitment to resolving technical issues and ensuring customer satisfaction. I thrive in dynamic environments where I can leverage my skills to contribute to a supportive team.

In my previous roles, I have successfully responded to customer inquiries, provided technical assistance, and maintained detailed records of customer interactions. My ability to collaborate with cross-functional teams has allowed me to escalate and resolve complex technical issues efficiently, ensuring timely resolutions and enhancing customer experiences.

With a strong customer-centric mindset and excellent communication skills, I am adept at diagnosing and resolving technical issues while maintaining a positive rapport with customers. I am now seeking a challenging position where I can continue to grow and make a meaningful impact in a dynamic support team.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

IC

International University of the Caribbean

2017 - 2019

EH

Excelsior High

High School Diploma

2012 - 2017

Tech stack

Software and tools used professionally

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