Open to opportunities

Garb Finesses

@garbfinesses

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Versatile Customer Service Representative with over six years of experience.

Jamaica

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a highly motivated Customer Service Representative with over six years of experience across various industries, including healthcare, telecommunications, and financial services. My expertise lies in providing exceptional customer service, resolving complex issues, and enhancing customer satisfaction through effective retention and sales tactics.

Throughout my career, I have held various roles that have allowed me to build a diverse skill set. I have experience in technical support, where I troubleshoot hardware and software issues, and I am proficient in Microsoft Office Suite. My leadership abilities have been recognized through my appointments as a support coach and trainer for new employees, showcasing my commitment to team success and professional development.

Currently, I am pursuing an online Information Technology Certificate to further expand my technical knowledge. I am dedicated to delivering excellence in customer interactions and am eager to contribute my skills and commitment to a dynamic organization.

Experience

Work history, roles, and key accomplishments

Customer Service/Reservations Agent

Advantage Communication

Feb 2024 - Nov 2024 (9 months)

Handled interactions with guests/passengers for a major US Airline, assisting with reservation booking, modification, and cancellations. Practiced sales and retention tactics to upsell travel options and enhance customer experience.

Customer Service Reserving Sales Upselling Payment Processing Customer Retention Customer Support Conflict Resolution Communication

Operations Agent

Humach

Aug 2023 - Oct 2023 (2 months)

Provided all-around customer support for a US Public Records Company, assisting with account information and website navigation. Practiced retention tactics to upsell subscriptions and features.

Customer Support Account Management Customer Retention Upselling Problem Solving Communication Data Entry Customer Service

Customer Service Representative

Alorica

Apr 2023 - Jul 2023 (3 months)

Handled customer interactions for a major US Telecommunications Company, providing billing details and managing customer accounts. Filed disputes and credit requests on customers' behalf.

Customer Service Telecommunications Billing Account Management Dispute Resolution Credit Requests Customer Support Communication Problem Solving Coaching

Customer Service Representative

Iterum Connections

Nov 2022 - Apr 2023 (5 months)

Provided customer service for a financial account, assisting with account balance inquiries and processing dispute and refund requests. Played a key role in the second wave of the account's operations.

Customer Service Financial Services Account Management Dispute Resolution Customer Support Communication Data Entry Problem Solving Team Collaboration

Customer Service Representative

Intelcia Jamaica/Optimum

Sep 2022 - Sep 2022 (0 months)

Provided outstanding customer service for a telecommunications company, specifically assigned to the Billing Department. Aided customers with billing details, processed payments, and adjusted customer packages.

Customer Service Telecommunications Billing Payment Processing Customer Support Communication Problem Solving Data Entry Account Management

Customer Service Representative/Technician

MTA Wi-Fi

Apr 2021 - Jul 2022 (1 year 3 months)

Provided internet and cellphone repair services to community members, including selling internet vouchers. Repaired smartphones, tablets, and laptops, addressing both software and hardware issues.

Customer Service Tablet Repair Sales Technical Support Smartphone Repairs Cell Phone Repair

Technical Support Representative

IBEX Global

May 2019 - Apr 2021 (1 year 11 months)

Provided technical support for health and fitness products, handling customer calls and resolving technical issues. Trained and joined a team of agents specializing in Tier 1 Premium Customer calls.

Technical Support Customer Service Health & Fitness Products Troubleshooting Training Team Collaboration Problem Solving Communication

Customer Service Representative

Portmore Healthcare Complex

Feb 2018 - Jan 2019 (11 months)

Processed and registered patients for medical consultations and was appointed Head of Scanning Department after six months. Introduced as a junior member of the I.T. Department and selected to train new employees in scanning and customer service procedures.

Customer Service IT Support Training Leadership Data Entry Communication

Education

Degrees, certifications, and relevant coursework

University of Technology

Bachelor's Degree, Computer Sciences

Briefly pursued a Bachelor's Degree in Computer Sciences at the University of Technology. Had to withdraw from the program due to financial constraints.

St. Catherine High School

CSEC, General Studies

Grade: Grade 2 in Math, English, IT; Grade 3 in Chemistry, Physics, HSB

Completed secondary education with strong passes in core subjects including Mathematics, English Language, and Information Technology. Achieved good grades in science subjects such as Chemistry, Physics, and Human and Social Biology.