Open to opportunities

Wanda Josefine Meyer

@wandajosefinemeyer

Message

Dynamic customer support representative with a flair for community management.

Germany

Message

What I'm looking for

I am looking for a role that values creativity and community engagement, where I can contribute to a positive work environment and enhance customer experiences.

I am a dedicated professional with a diverse background in customer support and community management. My recent role as a Customer Support Representative at Mercedes Smart Europe allowed me to hone my skills in providing in-depth product information and ensuring high customer satisfaction through effective communication. I thrive in fast-paced environments, adeptly handling multiple customer requests while maintaining a focus on swift problem resolution.

In addition to my customer support experience, I have served as a Content Manager and Community Coordinator at Grounded Community in Utrecht, where I was responsible for creating and maintaining web-based content across social media platforms. My ability to organize and coordinate events, coupled with my strong interpersonal skills, has enabled me to foster a positive work environment and enhance community engagement. I am passionate about transforming ideas into compelling narratives, both visually and in writing.

Experience

Work history, roles, and key accomplishments

Current

Fashion Designer

Current

Freelancing

Oct 2021 - Present (3 years 8 months)

Transformed ideas into visual and written narratives, creating aesthetically appealing and strategically effective content.

Fashion Design Creative Writing Project Management

Content Manager & Community Coordinator

Grounded Community

Apr 2021 - Jun 2024 (3 years 2 months)

Created and maintained web-based content for social media platforms. Acted as a contact person for onboarding processes and organized multiple events focusing on artist and volunteer care.

Content Creation Social Media Management Event Coordination Community Engagement Onboarding

Front Desk Manager

Hotel Beijers

Jan 2023 - Jun 2023 (5 months)

Managed hotel front desk operations, ensuring outstanding customer satisfaction and service efficiency. Onboarded new staff and improved the working atmosphere.

Customer Service Team Management Problem Solving Staff Training

Customer Support Representative

Mercedes Smart Europe

Mar 2023 - May 2023 (2 months)

Provided in-depth product information via phone, social media, email, and chatbot. Ensured high customer satisfaction through clear communication and swift problem resolution in a fast-paced environment.

Customer Service Communication Social Media Management Chatbot

Deputy Manager

RIVA Bar&Food

Jan 2014 - Oct 2016 (2 years 9 months)

Maintained supplier and partnership contacts, ensuring smooth service flow and flawless customer satisfaction while finding innovative solutions.

Customer Satisfaction Supplier Management Problem Solving Communication

Education

Degrees, certifications, and relevant coursework

Fashion Design Institute

Diploma in Fashion Design, Fashion Design

2017 - 2020

Able to transform ideas into visual and written narratives. Skilled in creating content by ensuring messages are both aesthetically appealing and strategically effective.