At Orange Connex Global Germany, I improved and managed customer service operations as the company expanded globally. I created databases and managed communication systems.
I also designed templates, managed staff, conducted job interviews, and handled debt collection and complex cases.
Before becoming team leader, I helped set up Orange Connex Global Germany’s customer service department. I translated documents, tested processes, trained new staff, and supported sellers by telephone and email.
My other experience includes advising customers at Wayfair and Swisscom, supporting PlayStation customers at Sykes, and creating graphic documents, websites, and database training as a freelance media specialist.
