Alina Klieshchunova
@alinaklieshchunova
Customer support representative passionate about enhancing customer experiences.
GermanyWhat I'm looking for
My career has taken me through various roles, allowing me to view challenges from multiple perspectives. I genuinely enjoy helping people and strive to make their experiences smooth and positive. My passion for jewelry aligns perfectly with my professional journey, making customer support in this field a fulfilling endeavor.
In my current role at Everhelp, I effectively communicate with customers via email, resolving issues efficiently using Zendesk. I prioritize creating a seamless experience, whether guiding users through complex steps or escalating issues to the appropriate teams. My previous experience as a Sales Advisor at Uniqlo Europe honed my ability to provide personalized product advice and ensure smooth operations, both in-store and online.
Additionally, my time as a Photographer and Retoucher taught me the importance of communication and connection with clients. I managed photo sessions and delivered final images while ensuring clients felt comfortable. This diverse background has equipped me with the skills necessary to excel in customer support and enhance customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Everhelp
Jan 2024 - Present (1 year 5 months)
In my current role, I communicate with customers via email, helping them resolve issues clearly and efficiently using Zendesk. I focus on making the experience smooth and positive, guiding customers through tricky steps and escalating complex situations to the right team promptly.
Sales Advisor
Uniqlo Europe
Jan 2023 - Jan 2024 (1 year)
During my time in retail, I provided personalized product advice and ensured smooth in-store and online order experiences for customers. I supported daily operations, handled payments, managed stock using RFID systems, and created attractive product displays.
Photographer & Retoucher
Freelance
Feb 2021 - Feb 2022 (1 year)
As a photographer, I worked closely with clients to plan and manage photo sessions, ensuring they felt comfortable throughout the process. I handled everything from setting up shoots to editing and delivering final images, sharpening my communication skills.
Education
Degrees, certifications, and relevant coursework
Borys Grinchenko Kyiv Metropolitan University
Bachelor Degree
2011 - 2016
Completed a Bachelor Degree, gaining foundational knowledge and skills applicable to various professional roles.
Availability
Location
GermanyAuthorized to work in
Job categories
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