Open to opportunities

Annett Meinecke

@annettmeinecke

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Experienced CX Agent with a passion for customer satisfaction.

Germany

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What I'm looking for

I am looking for a role that values customer satisfaction and innovation, with opportunities for growth.

I am a dedicated CX Agent with over five years of experience in customer service-oriented roles. My expertise lies in IT support and sales, where I have consistently maintained high satisfaction rates through empathetic and effective communication. I am passionate about leveraging my skills in customer service and technology to foster team collaboration and elevate client experiences.

Throughout my career, I have delivered exceptional customer service, resolving complex inquiries and implementing solutions to streamline processes. My role as a UX Designer allowed me to optimize digital experiences, enhancing user engagement and satisfaction. I have also mentored new agents, facilitating their rapid integration and skill development, which has contributed to a positive team environment.

With a strong background in various customer-facing roles, I am committed to continuous improvement and innovation. I thrive in dynamic environments where I can utilize my problem-solving skills and creativity to enhance customer experiences and drive business success.

Experience

Work history, roles, and key accomplishments

CX Agent

CPM International

Feb 2024 - Mar 2024 (1 month)

Delivered exceptional customer service while resolving complex inquiries. Provided empathetic support, ensuring high customer satisfaction levels. Implemented solutions to streamline processes and improve CRM tools, and mentored new agents for skill development.

Customer Service CRM Software Problem Solving Mentoring Communication

UX Designer

Ingram Micro

Jan 2023 - Jan 2024 (1 year)

Optimized and designed digital UX to boost engagement and customer satisfaction. Implemented user-centric design solutions and partnered with cross-functional teams to enhance overall platform performance.

UX Design User Experience Collaboration Problem Solving

Airbnb Host

Self Employed

Aug 2021 - Apr 2022 (8 months)

Oversaw daily operations of three rental units, ensuring exceptional guest experiences. Managed check-in processes and resolved issues promptly while analyzing guest preferences to improve services.

Customer Service Operations Management Problem Solving Communication Hospitality

IT-Support Agent

CSI

Mar 2020 - Mar 2022 (2 years)

Fostered strong client relationships through clear communication and proactive problem-solving. Collaborated with teams to streamline IT processes and enhance overall system performance.

IT Support Problem Solving Communication Team Collaboration Technical Troubleshooting

Co-Management & Service

Vietal Village

Apr 2021 - Mar 2022 (11 months)

Co-led restaurant operations, enhancing team unity and customer satisfaction. Managed cash transactions and proposed a new table assignment system to optimize seating efficiency.

Team Leadership Customer Service Cash Management Communication Problem Solving

Tattoo Artist

Kirin

May 2019 - Jan 2020 (8 months)

Designed intricate tattoos while maintaining rigorous hygiene standards. Mentored apprentice artists and streamlined appointment scheduling to increase client throughput.

Design Mentoring Customer Service Time Management

Sales Rep

Mediamarkt TV-HiFi-Elektro GmbH

May 2018 - Apr 2019 (11 months)

Fostered teamwork to enhance store performance and shared product knowledge with colleagues, contributing to overall department success.

Sales Teamwork Product Knowledge Customer Service

Breakfast Service & Cleaner

Altenheim Diakonie

Jan 2019 - Mar 2019 (2 months)

Provided compassionate care to residents while serving meals and maintaining a clean environment, contributing to their comfort and well-being.

Customer Service Teamwork

Cleaner

Backwarenhandel Schaller

May 2017 - May 2018 (1 year)

Maintained cleanliness standards in diverse areas and implemented efficient cleaning routines, reducing task completion time.

Teamwork

Sales Rep

Feb 2017 - Apr 2017 (2 months)

Represented PX products with high energy, consistently delivering exceptional service and maintaining customer confidence.

Sales Customer Service Product Knowledge Communication Teamwork

Education

Degrees, certifications, and relevant coursework

Coursera

Bootcamp Certificate, UX Design

2022 - 2022

Completed a UX Design Bootcamp focusing on user experience principles, design thinking, and practical applications in digital design.

Jacksonville University

Bachelor of Arts, Psychology

2019 - 2021

Earned a Bachelor of Arts in Psychology, studying human behavior, cognitive processes, and emotional responses, preparing for a career in customer-focused roles.

Studiengemeinschaft Darmstadt

Fachhochschulreife, General Education

2017 - 2018

Achieved Fachhochschulreife, providing a foundation for higher education and vocational training in Germany.

Löns-Realschule

Erweiterter Sekundarabschluss I, General Education

2005 - 2012

Completed Erweiterter Sekundarabschluss I (Mittlere Reife), focusing on a broad curriculum that prepared for further education and vocational opportunities.