Open to opportunities

Irene Djosef

@irenedjosef

Message

Skilled communicator with a passion for resolving customer challenges.

Germany

Message

What I'm looking for

I am looking for a role that values creativity and customer-centric solutions, with opportunities for growth and collaboration.

I am a seasoned, multi-lingual creative professional with extensive hands-on experience in customer relationship management. Currently, I manage a high volume of customer inquiries at Meininger Shared Services GmbH, where I provide quality support through various channels, ensuring customer satisfaction and resolving issues efficiently. My ability to adapt to different customer situations and my strong problem-solving skills have enabled me to thrive in fast-paced environments.

In addition to my customer care role, I have a rich background in e-commerce, having operated my own online jewelry business for over a decade. This experience has honed my skills in operations management, marketing, and customer engagement, allowing me to build strong partnerships and deliver exceptional service. My educational background in Graphic Design/Visual Communication further complements my creative approach to problem-solving and customer interaction.

Experience

Work history, roles, and key accomplishments

Current

Creator, Designer, Operations Executive

Current

Joulala.com

Jan 2009 - Present (16 years 5 months)

Manage online jewelry commerce operations including shipping, customer relations, purchasing, and marketing. Engage with customers both online and offline, ensuring optimal service and quality assurance.

Customer Service Marketing Product Design Quality Assurance Inventory Management Market Research Communication Problem Solving

Current

Customer Care Representative

Current

Meininger Shared Services GmbH

Jan 2023 - Present (2 years 5 months)

Manage high volume of customer inquiries via phone, email, and chat. Provide quality support to guests by anticipating their requests and resolving issues in a professional manner. Collaborate with cross-functional teams to enhance customer satisfaction.

CRM Software Problem Solving Time Management Teamwork Communication Critical Thinking Empathy

Jewelry Designer

Manohara

Jan 2005 - Jan 2008 (3 years)

Developed unique jewelry designs in line with marketing strategies. Managed product development from research to final production, ensuring quality and adherence to design integrity.

Product Development Market Research Quality Assurance Creative Direction Brand Identity Communication Problem Solving Design Integrity Project Management

Junior Art Director

Tri Haruming Estu Agency

Feb 1997 - Jan 1998 (11 months)

Organized and coordinated artwork for various projects. Involved in creative design concepts and branding, collaborating with teams to present ideas to clients.

Creative Branding Project Coordination Team Collaboration Client Communication Design Concepts Presentation Skills Time Management Problem Solving

Education

Degrees, certifications, and relevant coursework

University of Trisakti

Bachelor of Arts, Graphic Design/Visual Communication

2005 - 2008

Studied Graphic Design/Visual Communication, focusing on the development of marketing materials and promotional plans. Engaged in product design and development, ensuring adherence to design integrity and quality.

Manohara

Art Direction

1997 - 1998

Worked as a Junior Art Director, organizing and coordinating artwork while involved in creative design concepts for various projects. Collaborated with creative partners and presented work to clients.