Open to opportunities

rebhi achraf

@rebhiachraf

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Customer service representative with expertise in data management and analysis.

Germany

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What I'm looking for

I seek a role that fosters growth, values collaboration, and emphasizes customer satisfaction.

I am a dedicated customer service representative currently based in Germany, with a strong background in data management and analysis. My experience spans various roles, including team leader and community manager, where I honed my skills in Salesforce and customer satisfaction. I thrive in environments that require effective communication and problem-solving, ensuring that clients' needs are met with precision.

Throughout my career, I have successfully managed teams and facilitated training sessions, contributing to improved performance and customer relations. My academic journey, which includes a Bachelor's degree in Arts and Humanities and ongoing Master's studies, has equipped me with a unique perspective on communication and linguistics. I am passionate about leveraging my skills to enhance customer experiences and drive organizational success.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Foundever

Oct 2021 - Present (3 years 8 months)

Responsible for managing and processing client requests, ensuring customer satisfaction, and handling complaints. Utilized Salesforce for daily operations and performed data analysis to improve service quality.

Customer Service Salesforce Data Analysis Complaint Handling Communication Problem Solving Documentation Soft Skills Client Management

Team Leader

GiantLink/Alcatel Lucent Enterprise

Jun 2018 - Feb 2020 (1 year 8 months)

Led a team in managing data on Salesforce, setting appointments, and supporting channel sales. Responsible for task distribution and assisting in recruitment.

Team Management Salesforce Data Management Appointment Setting Channel Sales Task Distribution Recruitment Communication Leadership

Community Manager

GiantLink/Alcatel Lucent Enterprise

Jul 2017 - Jul 2018 (1 year)

Conducted customer satisfaction surveys and managed data on Salesforce. Provided language training for teammates and facilitated end-user communication.

Customer Satisfaction Data Analysis Salesforce Communication Data Management Problem Solving

Supervisor

Mixan

Jun 2016 - Jul 2017 (1 year 1 month)

Oversaw call center operations, monitored performance, and prepared reports. Managed hiring and onboarding processes while setting targets for improvement.

Performance Monitoring Reporting Hiring Onboarding Target Setting Team Leadership Communication Problem Solving Customer Service

Call Centre Agent

National Health Enrolment Center

Oct 2015 - Jul 2016 (9 months)

Performed outbound calls to generate leads and meet daily targets. Documented calls and ensured compliance with call center protocols.

Outbound Calling Lead Generation Customer Service Communication Problem Solving Data Entry Team Collaboration Time Management

Sales Agent

SOS PC

Jul 2014 - Jul 2015 (1 year)

Sold computers and hardware products while providing troubleshooting and customer service. Developed pitching skills to effectively communicate product benefits.

Sales Customer Service Product Knowledge Troubleshooting Pitch Communication Problem Solving Time Management Team Collaboration

Education

Degrees, certifications, and relevant coursework

Otto-Friedrich-Universität

Master's Degree, Arts and Humanities

2020 -

Currently pursuing a Master's degree in Arts and Humanities, focusing on advanced studies in the field.

LinkedIn Learning

Certification, Salesforce Administration

2024 - 2024

Achieved Salesforce Certified Admin certification to validate expertise in Salesforce platform management.

LinkedIn Learning

Certification, Salesforce Administration

2024 - 2024

Completed Salesforce Essential Training to enhance skills in Salesforce administration.

American Language Center

Internship, English Language Teaching

2018 - 2019

Completed an English teaching internship, enhancing skills in language instruction and communication.

Sidi Mohamed Ben Abdelah University

Bachelor's Degree, Literature and Linguistics

2012 - 2015

Grade: 12.50

Pursued a Bachelor's degree in Arts and Humanities, focusing on literature and linguistics, culminating in a thesis on the use of sign language in teaching.