Open to opportunities

Enrique Pernas

@enriquepernas

Message

Customer support professional with a passion for exceptional client experiences.

Germany

Message

What I'm looking for

I am looking for a role in a well-established company where I can grow my career, contribute to customer success, and continue learning.

With over six years of experience in customer support and client relations, I have developed a strong client-centered mindset that prioritizes building meaningful relationships. My journey has taken me through various roles, including chat moderation and customer service, where I have honed my skills in managing inquiries, resolving issues, and ensuring customer satisfaction.

At ZenJob, I was responsible for managing customer inquiries and coordinating with different departments to process orders effectively. My role at Medhi Therme allowed me to focus on high-end guests, ensuring their needs were met and creating immersive experiences. I thrive in environments where I can contribute to customer success and continuously improve service delivery.

Experience

Work history, roles, and key accomplishments

Chat Moderator

Cloud Workers

Apr 2024 - May 2024 (1 month)

Moderated chats on various online social platforms, managed customer profiles in CRM, tracked KPIs, reported inappropriate content, and gathered user feedback to enhance community safety.

CRM KPIs User Feedback Community Guidelines Enforcement

Customer Service

ZenJob

Jan 2023 - Jan 2024 (1 year)

Managed customer inquiries, resolved issues, coordinated with departments for order processing, collected feedback, and maintained customer records to ensure satisfaction.

Order Processing

Customer Experience

Medhi Therme

Mar 2022 - Dec 2022 (9 months)

Identified high-end guests for VIP groups, ensured guest needs were met, presented spa packages, coordinated exclusive events, and collaborated with departments for a seamless experience.

Spa Package Presentation

Administrative Assistant

Local Real State Office

Nov 2019 - Jan 2022 (2 years 2 months)

Managed emails, phone calls, and calendars, created content for social media and websites, guided clients in real estate decisions, and scheduled repairs for quality assurance.

Scheduling

Customer Care Assistant

Intersport

Dec 2018 - Sep 2019 (9 months)

Engaged with clients to understand needs, coordinated team efforts during peak times, created surveys for feedback, and stayed updated on customer preferences to improve service.

Coordination Feedback Customer Service