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Vikram Vashno

@vikramvashno

Client Services Manager at Pyramid Consulting, aligning technology staffing solutions with client goals and growing long-term partnerships.

Thailand

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At Pyramid Consulting, I oversee strategic accounts for the USA market, aligning technology staffing solutions with clients’ business objectives. I identify opportunities to expand services and coordinate recruitment, sales, and delivery teams to support placements.

At Hungry Hub, I used Netcore Cloud to develop personalized customer journeys that lifted revenue from automated journeys by 25%. I also worked on lifecycle messaging across email, push notifications, and on-site pop-ups.

My experience also includes business development at LARUS LIMITED, pre-sales CX consulting at CLOUDEE TELECOM, and property technology systems analysis at JONES LANG LASALLE. Earlier, I supported software users at MOVEWARE CO LTD and other companies, and I co-founded the Thailand-based ESports team Infinity ESports.

Experience

Work history, roles, and key accomplishments

Current

Client Services Manager

Current

Pyramid Consulting

Oct 2025 - Present (1 year)

Spearheaded strategic account oversight, acting as the primary executive liaison for high-value clients to align technical staffing solutions with long-term business objectives. Drove revenue and client retention by identifying service expansion and upselling opportunities.

Account Management Client Relations Strategic Planning Cross functional Coordination Resource Allocation Revenue Growth Customer Satisfaction performance reporting

CRM Manager

Hungry Hub

May 2025 - Sep 2025 (4 months)

Drove a 25% uplift in revenue from automated customer journeys by leveraging Netcore Cloud's platform for personalized campaigns. Enhanced customer engagement, resulting in a 19% increase in post-transaction reviews via personalization and send time optimization.

CRM Netcore Cloud Customer Lifecycle Management Segmentation Email Marketing Push Notifications Journey Orchestration Geofencing AMP Email Data Analysis Omni Channel Marketing

Business Development Executive

Larus Limited

Sep 2024 - Dec 2024 (3 months)

Spearheaded business development activities within Thailand, focused on educating the market about IP address and internet-related solutions. Managed the entire sales cycle from initial outreach to implementation, and participated in industry events to promote solutions.

Business Development Sales Account Management Customer Relationship Management Market Education Lead Generation Networking

Pre-Sales CX Consultant

Cloudee Telecom

Aug 2023 - Jun 2024 (10 months)

Conducted thorough needs analysis to understand prospective clients' business goals and challenges. Collaborated with sales teams to develop tailored solutions and delivered compelling product demonstrations.

Pre Sales SaaS Needs Analysis Solution Selling Product Demonstrations Sales Collateral RFP Responses Stakeholder Management Customer Experience

Property Tech Systems Analyst

Jones Lang LaSalle

May 2022 - Jul 2023 (1 year 2 months)

Conducted research and analysis to understand business requirements and identify technology solutions for real estate companies. Worked with cross-functional teams to design, develop, test, and implement software solutions.

Business Analysis Project Management Software Development Risk Management Technical Support Training Real Estate Technology

Project Executive

Visibility Design Pte Ltd

Oct 2020 - Mar 2021 (5 months)

Liaised between creative director, project managers, and design team, tracking project requirements and deliverables. Coordinated with clients, developed marketing campaigns, and managed operational functions.

Project Coordination Client Communication Marketing Campaigns Creative Collaboration Operations Management Relationship Management

Software Support Specialist

Moveware Co Ltd

Sep 2017 - Feb 2018 (5 months)

Managed and oversaw the customer support ticket-based system, serving as a front-line interface to users. Conducted research and testing for software improvements and led customer onboarding activities.

Customer Support Ticketing Systems Troubleshooting Software Testing Onboarding Training

IT Specialist Officer

Ticketbox Thailand

Feb 2017 - Aug 2017 (6 months)

Managed the backend of the system processing online ticket sales on the website. Delivered customer satisfaction by serving as a front-line interface to users and identified marketing opportunities through social media research.

IT Support Back End Management Customer Service Social Media Marketing Training User Guidance

Software Support Specialist

Rapid Solutions & Consulting

Aug 2016 - Oct 2016 (2 months)

Coordinated and prioritized customer complaints, ensuring all issues were responded to, dealt with, recorded, and communicated effectively. Advised users on issue status and assisted with uploading fixed module packages.

Customer Support Issue Prioritization Communication Skills Oracle Applications Troubleshooting

Technical Support/Analyst

BMASIA Thailand

Aug 2014 - Jul 2016 (1 year 11 months)

Consulted on implementing viable and cost-effective systems for clients. Performed software installation and testing online via TeamViewer and on-site for local and international clients.

Technical Support Software Installation Testing TeamViewer Client Consultation