Jonathan Ngangue

Developed and managed the company's customer success processes, ensuring client satisfaction and revenue growth. Provided demonstrations and training on company solutions to internal and external stakeholders.

Reviewed existing Customer Success department documents and processes, building a framework and organizational structure. Identified and established key policies and SOPs to optimize operations.

Managed the company's day-to-day business development processes, ensuring appropriate resource allocation for leads and clients. Prospected new clients, made proposals, and closed sales while managing client relationships.

Managed customer relationships by supporting clients in maximizing their software purchases to preserve and grow revenue. Provided demonstrations and training on software solutions, collecting feedback for product improvement.

Prospected and qualified business opportunities, participating in client meetings and software solution demonstrations. Collaborated with Marketing teams on various campaigns to promote company solutions.

Identified IT Infrastructure projects and liaised with international clients to discuss their needs. Supported various requests for specific projects.

Promoted E-learning solutions to small and medium businesses through business development and account management. Led client meetings, prepared quotes, negotiated, and closed business deals.

Managed business development for an Internet security solution for SMEs, liaising with IT and administrative managers. Conducted client meetings, wrote proposals, and trained clients on software usage.

Identified IT projects and followed them through to finalization. Managed the process of linking IT service providers with potential customers.

Identified new business opportunities and created partnerships with new clients. Managed a team of telemarketers.

Obtained a Master's Degree in Sales and Marketing. Focused on advanced strategies and techniques for sales and marketing.

Completed a Higher Education Technology Diploma in Sales and Marketing Techniques. Gained foundational knowledge and practical skills in sales and marketing.