At Fundraise Up, I drive customer support, automation, and CRM optimization initiatives. I’ve designed automated workflows to eliminate routine processes and improve support efficiency.
I also provide end-to-end technical support, serving as an escalation point for complex system bugs, account configurations, and lower-tier technical issues.
At MyStylus & Studybay, I led a distributed support team across two digital products. I ran onboarding and training, helped track performance, and established quality standards and internal knowledge bases.
I tracked team metrics while maintaining 90%+ CSAT and a First Response Time under one minute. I also handled sensitive disputes, refunds, and chargebacks, and collaborated with Product and Engineering to report bugs and drive feature improvements.
