Юрий Граб
@0002239
Customer Success leader driving adoption, retention and revenue for B2B SaaS clients.
ThailandWhat I'm looking for
I am a results-driven Customer Success and Account Management professional with over 14 years in IT and SaaS, experienced in managing high-value B2B portfolios and securing contract renewals. I combine strategic, data-informed approaches with hands-on relationship building from founders to C-level executives.
My work centers on driving product adoption and retention through Power BI-driven KPI analysis, portfolio segmentation, and targeted intervention programs. I have built departments and client bases from scratch, led cross-functional integrations, and influenced product roadmaps by translating client needs into actionable development tasks.
I bridge business and technical teams, communicate effectively across stakeholders, and focus on ROI maximization for clients. I am eager to apply my Customer Success expertise to help creators and entrepreneurs scale video subscription businesses and maximize lifetime value.
Experience
Work history, roles, and key accomplishments
Head of Client Relations
Fitness Expert
Sep 2022 - Dec 2025 (3 years 3 months)
Served as primary strategic liaison for key partners, managing onboarding to value realization and implementing a partner development program that increased account expansion and retention.
Account Manager
X-fit
Sep 2021 - Jul 2022 (10 months)
Managed key franchise partner relationships, implemented a partner grading and motivation system to track account health, and advised on operational best practices to drive financial and operational alignment.
Senior Partner Relationship Manager
Citymobil
Oct 2018 - Jun 2021 (2 years 8 months)
Managed the largest strategic B2B partner portfolio, drove product adoption and retention via KPI-driven analysis (Power BI), and acted as primary escalation liaison to reduce churn and influence the product roadmap.
Project Manager
YouDrive / Carfix
Jun 2015 - Sep 2018 (3 years 3 months)
Built a B2B client base and managed cross-functional integration projects with insurers and car-sharing services, leading full sales cycles, C-level negotiations, and technical integrations to ensure client satisfaction.
Education
Degrees, certifications, and relevant coursework
GeekBrains
Head of Support Department, Management
2022 - 2022
Completed a management program focused on support department leadership and operational management.
Professional Institute of Management
Higher Education, Organizational Management
2012 - 2012
Completed studies in organizational management covering principles of organizational structure and management practices.
Tech stack
Software and tools used professionally
Availability
Location
ThailandAuthorized to work in
Job categories
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