Rashidah Hetloa
@rashidahhetloa
Detail-oriented manager with expertise in information management and analysis.
What I'm looking for
I am a dedicated professional with a strong background in information management and customer experience. My journey in the corporate world has been marked by a series of progressive roles at Exness Company, where I have honed my skills in data analysis, project management, and team leadership. I pride myself on my ability to motivate teams and foster a collaborative work environment, which has been recognized through multiple awards, including the Best Talent and Continuous Star Award.
Throughout my career, I have consistently demonstrated my commitment to excellence and continuous improvement. My analytical mindset allows me to tackle challenges effectively, and I am always eager to learn and adapt to new situations. I have a proven track record in enhancing customer experiences and optimizing processes, which I believe are crucial for any organization aiming for success in today's competitive landscape.
Experience
Work history, roles, and key accomplishments
Manager – Information Management & Customer Experience
Exness Company
Jan 2021 - Present (4 years 6 months)
Managed information and customer experience initiatives, contributing to the company's success. Awarded Best Talent & Continuous Star Award for outstanding performance and dedication.
Senior Analyst – Personal Information Management & Data Analyst
Exness Company
Jan 2020 - Dec 2021 (1 year 11 months)
Analyzed personal information and data to support strategic decision-making. Recognized with the Best Performance & Long Service Award for exceptional contributions.
Specialist – Personal Information Management
Exness Company
Jan 2019 - Dec 2020 (1 year 11 months)
Specialized in personal information management, ensuring data accuracy and compliance. Received the Best Performance award for consistent high-quality work.
Specialist – Customer Support & Digital Communication
Exness Company
Jan 2017 - Dec 2018 (1 year 11 months)
Provided customer support and managed digital communication channels. Awarded Excellent Performance for outstanding service and communication skills.
Specialist – Project Management
IDLE for Electronic Devices
Jan 2017 - Dec 2017 (11 months)
Managed various projects related to electronic devices, ensuring timely completion and adherence to specifications. Collaborated with cross-functional teams to achieve project goals.
Specialist – Project Management
ZALORA Fashion
Jan 2016 - Dec 2016 (11 months)
Oversaw project management tasks within the fashion industry, focusing on operational efficiency. Contributed to the successful execution of fashion-related initiatives.
Specialist – Project Management
DELIVEREAT Delivery Services
Jan 2015 - Dec 2015 (11 months)
Managed projects for delivery services, optimizing processes and ensuring smooth operations. Played a key role in enhancing service delivery and customer satisfaction.
Marketing Researcher & Sales Coordinator
Confidential
Jan 2005 - Dec 2007 (2 years 11 months)
Conducted market research and coordinated sales activities to support business growth. Assisted in developing marketing strategies and achieving sales targets.
Education
Degrees, certifications, and relevant coursework
INTI International College
Foundation Diploma, Information Technology
Obtained a Foundation Diploma in Information Technology. Developed foundational skills in IT concepts and applications.
Taylor's University Lakeside
Intensive English Course, English Language
Undertook an Intensive English Course to enhance language proficiency. Focused on improving communication skills for academic and professional settings.
Secondary School 31
Course, Information Technology
Completed a course in Information Technology at Secondary School 31. Acquired basic knowledge and skills in IT.
Secondary School 31
Course, Computer Science
Completed a course in Computer Science at Secondary School 31. Gained fundamental understanding of computer science principles.
University of Wollongong
Bachelor of Commerce, Marketing & Management
Completed a Bachelor of Commerce with a focus on Marketing and Management. Gained comprehensive knowledge in business principles and strategic marketing.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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