Open to opportunities

Rashidah Hetloa

@rashidahhetloa

Message

Detail-oriented manager with expertise in information management and analysis.

Thailand

Message

What I'm looking for

I seek a dynamic role that fosters growth, encourages innovation, and values teamwork.

I am a dedicated professional with a strong background in information management and customer experience. My journey in the corporate world has been marked by a series of progressive roles at Exness Company, where I have honed my skills in data analysis, project management, and team leadership. I pride myself on my ability to motivate teams and foster a collaborative work environment, which has been recognized through multiple awards, including the Best Talent and Continuous Star Award.

Throughout my career, I have consistently demonstrated my commitment to excellence and continuous improvement. My analytical mindset allows me to tackle challenges effectively, and I am always eager to learn and adapt to new situations. I have a proven track record in enhancing customer experiences and optimizing processes, which I believe are crucial for any organization aiming for success in today's competitive landscape.

Experience

Work history, roles, and key accomplishments

Current

Manager – Information Management & Customer Experience

Current

Exness Company

Jan 2021 - Present (4 years 6 months)

Managed information and customer experience initiatives, contributing to the company's success. Awarded Best Talent & Continuous Star Award for outstanding performance and dedication.

Information Management Customer Experience Leadership Team Management

Senior Analyst – Personal Information Management & Data Analyst

Exness Company

Jan 2020 - Dec 2021 (1 year 11 months)

Analyzed personal information and data to support strategic decision-making. Recognized with the Best Performance & Long Service Award for exceptional contributions.

Data Analysis Microsoft Office CRM Systems

Specialist – Personal Information Management

Exness Company

Jan 2019 - Dec 2020 (1 year 11 months)

Specialized in personal information management, ensuring data accuracy and compliance. Received the Best Performance award for consistent high-quality work.

Data Quality Compliance Data Management Problem Solving

Specialist – Customer Support & Digital Communication

Exness Company

Jan 2017 - Dec 2018 (1 year 11 months)

Provided customer support and managed digital communication channels. Awarded Excellent Performance for outstanding service and communication skills.

Customer Support Digital Communication Customer Service Zendesk

Specialist – Project Management

IDLE for Electronic Devices

Jan 2017 - Dec 2017 (11 months)

Managed various projects related to electronic devices, ensuring timely completion and adherence to specifications. Collaborated with cross-functional teams to achieve project goals.

Project Management Operations Management Project Planning Team Collaboration Electronic Devices

Specialist – Project Management

ZALORA Fashion

Jan 2016 - Dec 2016 (11 months)

Oversaw project management tasks within the fashion industry, focusing on operational efficiency. Contributed to the successful execution of fashion-related initiatives.

Project Management Fashion Industry Project Coordination Retail Operations

Specialist – Project Management

DELIVEREAT Delivery Services

Jan 2015 - Dec 2015 (11 months)

Managed projects for delivery services, optimizing processes and ensuring smooth operations. Played a key role in enhancing service delivery and customer satisfaction.

Project Management Delivery Services Process Optimization Service Delivery Customer Satisfaction

Marketing Researcher & Sales Coordinator

Confidential

Jan 2005 - Dec 2007 (2 years 11 months)

Conducted market research and coordinated sales activities to support business growth. Assisted in developing marketing strategies and achieving sales targets.

Marketing Research Sales Marketing Strategies Data Analysis

Education

Degrees, certifications, and relevant coursework

INTI International College

Foundation Diploma, Information Technology

Obtained a Foundation Diploma in Information Technology. Developed foundational skills in IT concepts and applications.

Taylor's University Lakeside

Intensive English Course, English Language

Undertook an Intensive English Course to enhance language proficiency. Focused on improving communication skills for academic and professional settings.

Secondary School 31

Course, Information Technology

Completed a course in Information Technology at Secondary School 31. Acquired basic knowledge and skills in IT.

Secondary School 31

Course, Computer Science

Completed a course in Computer Science at Secondary School 31. Gained fundamental understanding of computer science principles.

University of Wollongong

Bachelor of Commerce, Marketing & Management

Completed a Bachelor of Commerce with a focus on Marketing and Management. Gained comprehensive knowledge in business principles and strategic marketing.