Open to opportunities

Wipada Monchayapisut

@wipadamonchayapisut

Message

Results-driven professional with expertise in sales and customer management.

Thailand

Message

What I'm looking for

I am looking for a role that values collaboration and innovation, where I can leverage my skills to drive customer satisfaction and business growth.

I am a results-driven professional with a strong background in sales, customer relationship management, and process optimization. My experience includes resolving over 200 merchant disputes and enhancing resolution efficiency at LINE Company Limited, where I successfully reduced issue escalations by 25% through strengthened cross-functional collaboration. I thrive in fast-paced environments and am dedicated to driving revenue growth while improving client satisfaction.

In my previous role as a Project Coordinator at Cloud Sec Asia Company Limited, I managed project timelines with a 95% on-time delivery rate and proactively identified risks to reduce project delays by 20%. My educational background as a Digital Sales Specialist has equipped me with the skills to boost online sales revenue through effective digital marketing strategies. I am passionate about enhancing customer experiences and have a proven track record in leading high-performing teams to achieve operational excellence.

Experience

Work history, roles, and key accomplishments

Dispute Management

LINE Company Limited

Dec 2022 - Jan 2024 (1 year 1 month)

Resolved over 200+ merchant disputes, improving resolution efficiency and reducing issue escalations by 25%. Streamlined support operations, handling 50+ customer inquiries daily while maintaining high satisfaction ratings.

Dispute Resolution Customer Support Process Optimization Cross Functional Collaboration Problem Solving Customer Satisfaction Negotiation

Project Coordinator

Cloud Sec Asia Company Limited

Apr 2022 - Aug 2022 (4 months)

Managed project timelines with a 95% on-time delivery rate. Spearheaded documentation efforts and identified risks early, reducing project delays by 20% through proactive problem-solving.

Project Management Risk Management Documentation Time Management Problem Solving Team Coordination Communication

Senior Customer Service

Central Embassy

Jul 2018 - Jun 2021 (2 years 11 months)

Delivered elite concierge services to VIP clients and executed customer service improvement strategies, significantly reducing complaints while leading a high-performing team.

Customer Service Team Leadership Communication Training Development

Assistant to Front Office Manager

Charlie House Pinklao Hotel

Jan 2016 - Jul 2018 (2 years 6 months)

Managed daily hotel operations with a focus on maintaining high occupancy rates and improving revenue efficiency. Developed staff training programs and launched cost-saving initiatives.

Hotel Management Revenue Management Staff Training Operations Management Customer Experience Cost Saving Initiatives Communication

Front Desk Attendant

Mercure & Ibis Bangkok Siam

Dec 2015 - Jan 2016 (1 month)

Handled high-volume guest interactions and managed front desk operations efficiently, ensuring smooth check-ins and maintaining a positive feedback rating.

Customer Service Communication

Education

Degrees, certifications, and relevant coursework

Suan Sunandha Rajabhat University

Bachelor's degree, Tourism Industry and Hospitalities

2021 - 2022

Grade: 3.25

Boosted online sales revenue through enhanced digital marketing strategies. Resolved 80% of customer inquiries within 24 hours, improving satisfaction. Managed multilingual communication, handling international clients.