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Rima Farhat

@rimafarhat

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Strategic Partnerships Associate at eXp Realty, managing a 30+ client pipeline and growing referral-driven business.

Thailand

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What I'm looking for

I’m seeking a Strategic Partnerships Associate role in Thailand where I can combine business development, deal coordination, and analytical thinking to build long-term partnerships and support market growth.

At eXp Realty, I manage a portfolio of 30+ clients across Bangkok and Dubai, supporting acquisition, negotiation, transactions, and ongoing relationships. Repeat clients and referrals generate approximately 40% of new business, and I use Salesforce to improve pipeline visibility and forecasting.

At Whizz Technologies, I redesigned onboarding processes that decreased time-to-value by 40% and improved customer satisfaction scores by 50%. Earlier at Bond Free, I scaled the enterprise portfolio from 5 to 35 major accounts, supporting the company’s growth through onboarding, renewals, and account expansion.

Experience

Work history, roles, and key accomplishments

Current

Client Manager & Real Estate Broker

Current

eXp Realty

Jan 2024 - Present (2 years 9 months)

Develop and grow a portfolio of 30+ clients through outreach, networking, and referrals. Manage the full client lifecycle from acquisition through post-sale relationship management.

Salesforce Client Acquisition Relationship Management Negotiation Pipeline Management Real Estate Customer Retention

Key Account Manager | Customer Service & Onboarding Leadership

Whizz Technologies

Jan 2023 - Dec 2024 (1 year 11 months)

Owned onboarding and service delivery strategy across a 600-location footprint. Designed onboarding frameworks and KPI scorecards, reducing time-to-value by 40% and improving customer satisfaction by 50%.

Onboarding Customer Service KPI Reporting Team Leadership Process Improvement Training Account Management

Sales & Business Development Manager

Whizz Technologies

Jan 2022 - Dec 2023 (1 year 11 months)

Guided a regional sales and delivery team of 20+ employees. Secured the company's first two hotel accounts and drove pipeline development and customer acquisition.

Sales Business Development Pipeline Management Customer Acquisition B2B Sales Team Leadership

Key Account & Customer Onboarding Manager

Bond Free

Jan 2019 - Dec 2022 (3 years 11 months)

Scaled enterprise customer portfolio from 5 to 35 major accounts, representing 600% growth. Oversaw onboarding and implementation strategy and owned renewals and retention.

Key Account Management Onboarding Customer Success Retention Renewals Process Improvement Startup Growth

Regional Operations Manager

Sheike

Jan 2017 - Dec 2019 (2 years 11 months)

Coached and developed store managers across multiple locations for a premium fashion brand. Held full P&L accountability and drove December sales to nearly AUD $300K.

Operations Management P&L management Team Leadership Retail KPI Monitoring Recruitment Training