Looking for a job

Victory Ndidi Madike

@victoryndidimadike

Message

I resolve customer issues across calls, email, and digital channels while keeping CRM records accurate.

Nigeria

Message

What I'm looking for

I'm looking for a full-time remote customer service role where I can handle calls, email, and digital inquiries, resolve issues promptly, maintain accurate CRM records, and work EST business hours.

I've supported customers and clients remotely through high-volume calls, email, messaging, and social channels. At Bliss Legacy Limited and E-Cubana Hotels, I handled inquiries, complaints, escalations, scheduling, and detailed CRM documentation while maintaining a positive customer experience.

As a freelance Executive Virtual Assistant, I supported a CEO with client communications, calendars, CRM updates, and task tracking. I improved response turnaround through a structured communication and follow-up system and am available full-time during EST business hours.

Experience

Work history, roles, and key accomplishments

Executive Virtual Assistant

Freelance

Aug 2025 - Feb 2026 (6 months)

Provided remote administrative and customer support to a CEO, managing communications, calendars, and documentation. Improved response turnaround through structured follow-up systems.

CRM Email Management Calendar Management Scheduling Customer Support Documentation Task Tracking Remote Work Communication Skills Time Management

Customer Support Representative

Bliss Legacy Limited

May 2024 - Jun 2025 (1 year 1 month)

Managed high volumes of inbound and outbound calls, resolved complaints, and maintained CRM documentation. Supported customer engagement initiatives that contributed to increased sales.

Inbound Calls Outbound Calls Complaint Resolution CRM Customer Engagement Social Media Appointment Scheduling Documentation Communication Skills

Customer Support Officer

E-Cubana Hotels

May 2023 - Apr 2024 (11 months)

Served as first point of contact for guests, handling inquiries and complaints professionally. Contributed to zero missed service deadlines through effective communication and organization.

Customer Service Complaint Resolution Documentation Inter departmental Coordination Scheduling Problem Solving Communication Skills