Juliet Onyema
@julietonyema
Virtual executive assistant focused on efficient support and customer success.
NigeriaWhat I'm looking for
I am a proactive Virtual Executive Assistant and Customer Support Specialist with over three years supporting senior executives across calendar management, travel coordination, confidential document handling, and client communication. I streamline administrative processes, improve team coordination, and prepare materials and reports that inform decision-making.
I have led customer service teams, developed training programs, and resolved escalations to improve retention and service delivery. I am proficient with HubSpot, Freshdesk, Zoho, Microsoft Office, and Google Workspace, and I bring strong time management, discretion, and problem-solving skills to remote and hybrid environments.
Experience
Work history, roles, and key accomplishments
Virtual Executive Assistant
Edublack Holdings
Jul 2021 - Nov 2023 (2 years 4 months)
Supported senior executives by managing calendars, coordinating international travel, organizing digital files, and preparing reports, improving scheduling efficiency and confidential communication across stakeholders.
Customer Service Manager
Misaco Fashion Home
Jan 2018 - Jul 2020 (2 years 6 months)
Supervised the customer service team, developed training programs, resolved escalated issues, and improved customer retention and service delivery standards.
Customer Service Representative
Eko Hotel
Aug 2016 - Sep 2017 (1 year 1 month)
Assisted guests with reservations and hotel services, coordinated room readiness with staff, and resolved customer concerns to uphold service standards.
Education
Degrees, certifications, and relevant coursework
FOFederal Polytechnic Nekede, Owerri
Higher National Diploma, Food Science
Completed a Higher National Diploma in Food Science with coursework in food processing, safety, and quality control.
UNUniversity of Nigeria, Nsukka
Bachelor of Science, Business Administration & Management
Completed a Bachelor of Science in Business Administration & Management focusing on organizational functions and managerial principles.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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