Open to opportunities

Ibibo Ineme

@ibibo

Customer service representative and virtual assistant delivering fast, organized remote support and exceptional customer experiences.

Nigeria

Message

What I'm looking for

I’m looking for a remote team where I can own customer support and administrative operations end-to-end—responding quickly, keeping records organized in CRM/ticketing tools, and improving onboarding and issue resolution with clear communication and collaboration.

I’m a dedicated Customer service representative and virtual assistant with experience providing remote customer support, administrative assistance, and business operations support. I manage customer communications across email, phone, and messaging platforms while maintaining professionalism and timely responses.

I’ve supported high-volume inbound and outbound calls, resolved customer inquiries efficiently, and onboarded new customers by guiding them through account setup, products, and services. I use tools like Digital Tide, Zendesk, and Freshdesk to handle inquiries, maintain accurate communication records, and support daily operations.

Beyond support work, I coordinate calendars, meetings, and appointments, prepare agendas and meeting minutes, and generate administrative reports. I’m recognized for strong communication, organization, problem-solving, and my ability to thrive in fast-paced remote work environments.

Experience

Work history, roles, and key accomplishments

Customer Service Representative (Remote)

Astra Global

Jan 2024 - Oct 2025 (1 year 9 months)

Provided customer support via email, phone, and messaging, handling high volumes of inbound and outbound calls and resolving customer inquiries. Managed customer onboarding and used Digital Tide to maintain accurate communication records and support daily operations.

Customer Support Remote Customer Support Email Management Inbound Calls Outbound Calling CRM Customer Onboarding Digital Tide Troubleshooting Administrative Support Cross Functional Collaboration

Virtual Assistant (Remote)

Travels Insider Nigeria

Jul 2023 - Sep 2023 (2 months)

Managed executive email correspondence and maintained an organized inbox while coordinating calendars, meetings, and appointments for leadership. Prepared meeting agendas, recorded meeting minutes, generated administrative reports, and supported operations through online research.

Virtual Assistant Administrative Support Email Management Calendar Management Scheduling Executive Support Prepare Meeting Agendas Meeting Minutes Online Research Remote Work

Administrative Assistant (Intern)

Dominion City Town Church

Feb 2021 - Nov 2021 (9 months)

Recorded and maintained daily financial transactions and administrative records while coordinating appointments, meetings, and office schedules. Assisted with travel arrangements and logistics planning, prepared incident reports, and handled confidential administrative documentation.

Administrative Support Data Entry Financial Records Scheduling Appointments Travel Arrangements Logistics Planning Confidentiality Incident Reports Administrative Documentation

Call Center Agent

Dominion City Town Church

May 2020 - Nov 2020 (6 months)

Handled inbound and outbound customer calls, responding to inquiries and resolving complaints efficiently. Escalated complex issues as needed to ensure timely resolution while delivering exceptional customer service.

Call Center Inbound Calls Outbound Calling Customer Service Complaint Resolution Customer Escalation Issue Resolution